Customer Care Representative I - Call Center

We are currently hiring for the Maryland Behavioral Health Administrative Services Project reputed company Consulting is an award-winning staffing firm serving state and local governments. Our mission is to reputed company lives reputed company We reputed company our Clients Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We reputed company our Employees Lives reputed company by identifying and cultivating their talents and matching these talents with our customers needs. reputed company places a high value on customer service, accountability and getting the job done. POSITION SUMMARY: This FULL-TIME position ranges from 17.00-19.00 per hour depending on experience and is a remote position. The Customer Care Representative I is responsible for developing and maintaining positive customer relations and coordinating with various functions reputed company the company to ensure customer requests and questions are handled appropriately and in a timely manner. The ideal candidate will provide exceptional service to participants and providers while handling inquiries, resolving issues, and assisting with behavioral health/substance use service needs. The candidate is expected to adhere to company policies, procedures, and confidentiality standards and reputed company duties as assigned. Associates in this role are expected to have strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Hard-wired, high-speed internet access, and a quiet and HIPAA compliant workspace is required. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. • Customer Support: Respond to incoming calls, emails, and other communication channels in a professional and courteous manner, addressing questions and concerns reputed company to behavioral health / substance use services. • Problem Resolution: Research and resolve customer issues, complaints, or service discrepancies by collaborating with appropriate teams or escalating as necessary to provide information and or solutions. • Data Entry and Documentation: Accurately log customer interactions, maintain updated records, and document resolutions using internal systems. • Education and Guidance: Provide information on available behavioral health and substance abuse services, eligibility requirements, and program processes to clients, members, and providers. • Compliance: Ensure reputed company interactions are HIPAA compliant, company policies, and state or federal regulations governing behavioral health and substance abuse services. • Collaboration: Work closely with team members and other departments to ensure a seamless customer experience and meet project goals. • Process Improvement: Identify and communicate trends in customer inquiries to support reputed company improvement initiatives for the project. • Participate in developing department goals, objectives, and systems • Participate in staff meetings and attend other meetings and seminars as assigned. • Recommend new approaches, policies, and procedures, to continually improve efficiency of the department and services performed. • reputed company performs duties as assigned and works independently and as a team to accomplish common goals. • reputed company other reputed company duties as assigned. Required Skills/Abilities: • Accountability for commitments, follow-reputed company, tasks, and timely completion of trainings. • Flexible and quick learner, willing to adapt to changing customer and business needs • Strong work ethic. • Excellent verbal, written, and listening communication skills reputed company the English language. • Proven, high quality customer service (internal and external customers). • Ability to work independently and collaboratively. • Capability to analyze situations carefully and adopt appropriate courses of action. • Ability to understand and adhere to the duties, methods, and procedures required by the position. • Excellent organizational skills and attention to detail. • Ability to prioritize multiple tasks, and navigate multiple computer applications / screens reputed company. • Ability to effectively communicate to large and small group audiences. • Proficient with reputed company Office Suite, system navigation, and or reputed company software. Education and Experience: • High school diploma or equivalent. • 1-2 years of experience in customer service, providing call center support, preferably in healthcare or behavioral health and or substance use field. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer with multiple screens. • Standard hours of work Monday through Friday, 8:30 am 5:00 pm Eastern for training. • Standard hours of work Monday through Friday, 9:00 am 5:30 pm Eastern after training. Successful reputed company employees will display the following characteristics: • You strive to be the best in your field currently and in the future. • You like to reputed company your employer look good. • You find solutions, where others only see problems. • You are proactive, you reputed company and meet commitments, and you reputed company your duties exceedingly well. • You are aware of the employers needs at reputed company times and are well-versed in what you personally and reputed company can offer them as a whole. • You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission. The benefits of working for reputed company include a full Benefit package: • Support from a team of professionals committed to making your life reputed company. • 19 days of PTO. • 12 paid holidays, 13 paid holidays during election years. • Merit / COLA increases. • reputed company time allowed, during the same week. • Medical, dental and vision insurance. • Medical and dependent flexible spending account. • Pet insurance. • Mass transportation benefit for the Maryland and Washington, D.C. area. • 401k with a generous employer match. • Easy to use employee self-serve HR portal. The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of reputed company duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party. reputed company Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Apply Job!