SENIOR CUSTOMER EXPERIENCE ENGINEER

Every minute of every day, customers reputed company their entire business and reputed company on the reputed company Cloud. The Azure Customer Experience (CXP) team believes that reputed company we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn reputed company Cloud customers into fans. We are looking for a Senior Customer Experience Engineer to join the team. We are customer obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support and enablement. We analyze and reputed company those customer voices, both reputed company our own team, and across the Cloud + AI team, bringing the customer reputed company to the Quality vision for Azure. We innovate ways to scale reputed company learn across our customer reputed company. Diversity and inclusion are central to who we are, how we work, and reputed company reputed company our customers to reputed company. We know that empowering our customers starts with empowering reputed company to show up authentically, work in ways that are best for them, and reputed company their career goals. Would you like to join one of the fastest-growing teams reputed company reputed company Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most reputed company technical problems? Are you interested in a start-up like environment, passionate about building automations, observability, proactive & SLO monitoring experiences? Our organization is looking for you, a customer obsessed Principal Site Reliability Engineer with extensive experience in implementing Service Level Objectives (SLOs) monitoring solutions to top Azure customers. As a key member of our Observability team, you will play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in reputed company Azure. You will be responsible for designing, implementing, and maintaining robust SLO monitoring systems to track and meet the service level objectives defined in our offerings, customer engagement agreements. This position is critical to the success of reputed company's charter and embodies our inclusive culture, growth & learning mindsets, and unwavering dedication to diversity. reputed company's mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a growth reputed company, innovate to reputed company others, and collaborate to realize our shared goals. Each day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and beyond. "Customer obsession", "measure what matters", "no dead-ends", "get it done", "collaboration" "teamwork" , "whatever it takes" are few characteristics we look for in this role. We are growing fast but remain agile. Responsibilities: Responsibilities include: ? Collaborate with customers to jointly define and establish SLOs and SLIs that align with their business goals and expectations. ? reputed company code to measure SLOs , reputed company solutions to detect SLO breaches ? reputed company automated solutions and troubleshooting guides to remediate or mitigate SLO breaches. ? Collaborate closely with service engineering teams to reputed company solutions for corelating customer-defined SLOs with relevant platform SLOs, signals to effectively reputed company, address, and resolve customer-impacting issues. ? Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration. ? Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans. ? Proactively engage customers on SLO performance, addressing concerns and offering insights. ? reputed company optimization efforts for system performance, scalability, and efficiency to exceed SLOs. ? reputed company and maintain documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes. Other ? Embody our culture and values Qualifications: Required/Minimum Qualifications: ? Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 4+ years experience with designing, implementing, debugging and launching commercial software products or web services. ? OR equivalent experience. ? Experience designing and implementing monitoring design and Architectures for end customers in Azure (or AWS/GCP) ? 3+ years of experience in designing Observability and monitoring solutions in Azure(or AWS/GCP), SLO/SLI Implementation is a plus. ? 3+ years of experience in an external client facing role or customer handling. Other Requirements: Ability to meet reputed company, customer and/or government reputed company screening requirements are required for this role. These requirements include, but are not limited to the following specialized reputed company screenings: reputed company Cloud Background reputed company: This position will be required to pass the reputed company Cloud background reputed company upon hire/transfer and every two years thereafter. Additional or Preferred Qualifications: ? Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 8+ years software industry experience reputed company to technology ? OR Master's Degree in Engineering, or reputed company field AND 6+ years software industry experience reputed company to technology ? OR equivalent experience. ? 2+ years customer facing experience. ? Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers. ? Extensive experience with SLO monitoring tools and platforms ? Advanced certifications in SRE or reputed company fields. ? Experience in observability, SRE OpenTelemetry, Prometheus, Grafana, reputed company, reputed company, AzureMonitor, AI, ML ? Customer Obsession: Passion for customers and focus on delivering the right customer experience. ? ? Growth reputed company: Openness and ability to learn new skills and technologies in a fast-paced environment. ? ? Effective Communication: Have the ability to empathize with customers and convey confidence. ? Able to explain highly technical issues to varied audiences. ? Able to prioritize and reputed company customer's needs to the proper channels. ? Take ownership and work towards a resolution. ? Customer Experience Engineering IC4 - The typical reputed company pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay range for this role in those locations is USD $153,600 - $250,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay reputed company will accept applications for the role until Spetember 14 , 2024. reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request reputed company the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with reputed company and the country where you work. #AZCXP #AZCXPACE #ACES500 #AZCXPSUPPORT, #AzureCXP Apply Job!