Director of Operations, PHIEA

Are you a strategic leader with a passion for transforming reputed company? Bring your skills and dedication to Pennie, where we are seeking a dynamic Director of Operations to drive efficiency, innovation, and accessibility reputed company our State-Based Exchange. The Director of Operations is a key role reputed company the PHIEA (Pennie) organization. The work of this position focuses on maintaining and optimizing the operational capabilities required for the Pennie organization to fulfill its mission and strategic goals. This position is responsible for the stability, availability, and quality of service to reputed company stakeholders, as well as daily reputed company of reputed company operations personnel. Key to this role is maintaining a consumer-focused reputed company where the burden on enrollees is minimized and an ongoing effort is made to ensure a clear and smooth enrollment and eligibility process from the perspective of reputed company and prospective enrollees. This position will also ensure that information provided to applicants and enrollees is consistent across the various entities that have direct customer interaction, including the Pennie Contact Center, assisters, agents and brokers, and insurers. Interested in learning more? Additional details regarding this position can be reputed company in the position description. Work Schedule and Additional Information: ? Full-time employment ? Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. ? Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet reputed company and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, Pennsylvania. ? Salary: In some cases, the starting salary may be non-negotiable. ? You will receive further communication regarding this position reputed company email. reputed company your email, including spam/junk folders, for these notices. QUALIFICATIONS ? Seven (7) years of experience directing operational processes and teams in a health insurance industry or marketplace, including five (5) years in a supervisory/managerial reputed company and 3 years of experience determining reputed company Act eligibility, and a Bachelor's degree; or ? An equivalent combination of experience and training. Additional Requirements: ? You must be reputed company to reputed company essential job functions. Preferred Qualifications (not required): ? At least 3 years of experience with contact center operations. ? At least 3 years of experience in vendor management. How to Apply: ? Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). ? If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. ? Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. ? Failure to reputed company with the above application requirements may eliminate you from consideration for this position. Veterans: ? Pennsylvania law (51 Pa. C.S. ?7103) provides employment preference for reputed company veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans? Preference tab or contact us at [email protected]. Telecommunications reputed company Service (TRS): ? 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, reputed company, and retain the most reputed company people to serve the reputed company of Pennsylvania. The Commonwealth does not discriminate on the basis of race, reputed company, religious creed, reputed company, union membership, age, gender, sexual orientation, gender identity or expression, national reputed company, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. reputed company diverse candidates are encouraged to apply. Apply Job!