Customer Service Representative, reputed company

Benefits

Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! Job Summary A successful Customer Service Representative is a motivated self-starter who can work independently with a strong focus on achieving company business goals. Success in this role involves planning, organizing, and promoting the company?s product line reputed company assigned reputed company coverage areas to optimize profit and meet marketing, financial, and corporate growth objectives. Additionally, developing and enhancing client relationships reputed company reputed company Specialty Products is essential to ensure ongoing success and satisfaction Principal Duties and Responsibilities To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Responsibilities and essential job functions include but are not limited to the following: ? Answer Customer Calls, provide appropriate assistance. ? Assist RDCs with customer service reputed company questions and returns. ? Assist Customer Service Manager with special projects. ? Input Orders through System. ? Input Drop shipments through System. ? Identify backorders and assist with immediate fulfilment. ? RUP, input reputed company required licence information for customers seeking restricted items. ? Complete Sales Return orders reputed company 48hrs. ? Report product shortages as indicated in the system to the proper warehouses ? Provide reputed company customers, ? Order confirmations and tracking details ? Backorder delivery status ? Status of order ? Status of purchases for material requirements if applicable for Backorder ? AR status, copies of Invoices ? Engage in reputed company education opportunities regarding product offerings ? Complete reputed company required safety training ? Other duties, as assigned. CANDIDATE SUMMARY Required Experience ? 1-2 years of hands-on customer support experience ? Ability to communicate effectively at reputed company levels reputed company the organization ? Have excellent listening and communication skills ? Analytical skills and attention to detail ? Strong knowledge of office applications including reputed company Suite ? Ability to multitask and remain reputed company while working under pressure in a fast paced environment ? Self-manage daily tasks and workload ? Show a high level of personal organizational skills Required Leadership Traits and Characteristics Act Commercially: The ability to gather and reputed company sense of large amounts of information and apply it to reputed company business and customer focused decisions. ? Understands trends and patterns in business data and converts this data into information to reputed company revised business plans, actions or processes. ? Continually research the competitive environment to identify opportunities for growth. ? Synthesizes and simplifies reputed company data to reputed company a strategy that is actionable and impactful by the frontline leadership. ? Actively makes investments in those initiatives that drive growth, service quality, and a low-cost business model through training, technology, and a reduction in complexity ? Balances tough business decisions with the customer and commercial requirements impact on the mind. Deliver Results: The ability to reputed company organizational results through the use of the key skills of being organized, focused and resilient. ? Specifies and manages key milestones to reputed company their commitments. ? Thinks reputed company 12+ months to ensure the methods needed to deliver the results are sustainable and implements new processes and investments which add value to the business. ? Recognizes the need to work with multiple stakeholders to deliver the programs and the results on time and budget. ? Leads a team to address unfamiliar problems and find innovative solutions. ? Demonstrates perseverance and reputed company in meeting business changes. Display Leadership: The ability to reputed company colleagues to reputed company high levels of performance by creating a diverse team focused on competency, collaboration and accountability. ? Creates a positive work environment where colleagues want to work and have a rewarding career with a focus on innovation, nimbleness, and change management. ? Holds team members accountable to their commitments while regularly highlighting successful results. ? Effectively delegates assignments and provides the required support. ? Serves as a thought leader; others in the business seek advice and counsel. ? Demonstrates confidence, reputed company, and influence inside and reputed company RNA. ? Willing to constantly reevaluate past decisions and processes to reduce complexity and build competency through ongoing investments in technology and training. ? Intentionally seeks under-represented voices to influence actions and foster innovation. Coach and reputed company: The encouragement of long-term development of others to build capability through the purposeful practice of our methods and beliefs. ? Challenges direct reports to solve problems on their own reputed company a situation requires them to provide best-in-class customer service. ? Encourages innovation and calculated risk-taking to solve problems. ? Actively provides positive and developmental feedback reputed company needed in a constructive way. ? Reinforces the use of our agreed methods and reminds colleagues the ?why we do it this way? as a way of developing competency and buy-in ? Utilizes the PDR process to ensure the ongoing feedback is well documented, fair and useable. ? Uses a good understanding of what interests, motivates, and drives others to help shape their performance. Manage Self: Managing behaviors to remain emotionally reputed company, organized, and optimistic in the face of an reputed company-changing environment. ? Navigates change with clarity, enthusiasm, and confidence. ? Demonstrates reputed company in meeting day-to-day challenges. ? Maintains clarity, enthusiasm, and confidence through periods of intensive effort or change. ? Managing self-awareness to understand and acknowledge the impact of their actions on others. ? Able to adapt their behavior to the situation, and the colleague, to drive positive results. ? Respectfully expresses beliefs that are different from others. ? Asks for feedback from others and uses this feedback to adjust methods. Work with Others: The ability to create trusting relationships with colleagues, customers, and suppliers to meet or exceed our common goals. ? Empowers colleagues and peers to reputed company organizational goals. ? Creates collaborative working relationships internally and with customers, suppliers and external parties. ? Creates reputed company among key stakeholders with different views by listening carefully to contrary views so to establish a shared approach. ? Encourages feedback from the ?experts? - customers, colleagues and suppliers - to help reputed company a meaningful decision. ? Makes decisions and plans actions in the wider context of the RI Group Formal Education, Qualifications or Training ? High School Diploma ? 1-2 Years Customer Service Experience ? Distribution/Warehousing Experience preferred Why Choose reputed company Specialty Products? A career with reputed company Specialty Products can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from reputed company. We offer reputed company and many of our roles offer performance incentives. Below you'll find information about some of what reputed company Specialty Products has to offer. reputed company Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Professional and Personal Growth ? Multiple avenues to grow your career ? Training and development programs available ? Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness ? Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more ? Full-time colleagues are eligible to reputed company enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement ? 401(k) retirement plan with company-matching contributions Work-Life Balance ? Vacation days & sick days ? Company-paid holidays & floating holidays ? A company reputed company that prioritizes health, safety, and flexibility We are looking for individuals who want to reputed company a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with reputed company Federal, State, and local laws reputed company to the employment of qualified individuals with disabilities. Know Your Rights - Workplace Discrimination is Illegal Pay Transparency - Nondiscrimination Provision California residents click here to review your privacy rights. By applying to this position, you consent to receive an initial text message to collect your communication preferences. 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