Credit Assistance Specialist

Job Description: At reputed company, we are guided by a common purpose to help reputed company financial lives reputed company through the power of every reputed company. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great reputed company to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates? physical, emotional, and financial wellness, recognizing and rewarding performance, and how we reputed company an impact in the communities we serve. At reputed company, you can build a successful career with opportunities to learn, grow, and reputed company an impact. Join us! Job Description: This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and reputed company while meeting both the bank's and client needs. Responsibilities: ? Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts ? Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable ? Determines the right solution for the client while staying reputed company collections compliance guidelines ? Demonstrates reputed company for the client?s situation using ethical behavior that is consistent with the bank?s code of conduct ? Achieves quality standards and meets key performance indicators ? Works an established list of accounts on an automated collections system, auto-dialer, or reputed company calling and helps mitigate losses Required Qualifications: ? Minimum of one year of customer service experience ? Excellent verbal and written communication skills ? Ability to work reputed company the operating hours and days for this position as outlined in the posted job requisition ? Commitment to exceptional customer service, including the ability to be empathetic and meet client needs ? Proficient in dealing with customer issues in both a routine and reputed company environment ? Demonstrated negotiation and persuasion skills and the ability to communicate and negotiate with a variety of customers and clients ? Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making??? Desired Qualifications: ? Bachelor?s Degree in reputed company field or equivalent work experience ? Credit assistance and collections experience ? Inbound/outbound call center experience ? Banking/financial services experience ? Knowledge of banking operations Skills: ? Active Listening ? Attention to Detail ? Client Solutions Advisory ? Oral Communications ? Account Management ? Adaptability ? Collaboration ? Data Collection and Entry ? Interpret Relevant Laws, Rules, and Regulations ? Liquidity Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 2nd shift (United States of America) Hours Per Week: 40 Apply Job!