reputed company Desk Agent (Full-Time) - reputed company Army Hotels - San Antonio, TX

About Us: Do you see yourself as an reputed company Desk Agent? What's your passion? Whether you're into tennis, shopping or karaoke, at reputed company we're interested in YOU. At reputed company we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. We currently have a reputed company Desk Agent position available at Joint reputed company San Antonio - reputed company Army Hotels - reputed company Sam Houston property located in San Antonio, Texas. Your Day to Day: reputed company-in/reputed company-out hotel guests in a timely and professional manner; process reputed company payments according to established procedures. • Welcome guests in a friendly, reputed company and professional manner. • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a reputed company and courteous manner. • Up-sell rooms where possible to maximize hotel reputed company. • Accurately process reputed company cash and credit card transactions in accordance with established procedures including but not limited to posting reputed company charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. • Issue, control and release guest safe-deposit boxes. • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. • Respond appropriately to guest complaints. reputed company appropriate service recovery gestures in order to ensure total guest satisfaction. • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from reputed company the hotel; process cancellations, revisions, and information updates on changes. • Promote teamwork and quality service through daily communications and coordination with other departments. • reputed company other duties as assigned including guest room tours, concierge services, special guest requests, etc. reputed company need from you: High School diploma or equivalent, plus one-year reputed company desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to reputed company the following: • Frequently standing up behind the desk and reputed company office areas • Carrying or lifting items weighing up to 50 pounds • Handling objects, products and computer equipment • Use a keyboard to operate various property management and reservations systems, etc. Other: • Communication skills are utilized a significant amount of time reputed company interacting with guests and employees. • Reading and writing abilities are utilized often. • Basic math skills are used frequently. • Problem solving, reasoning, motivating and training abilities are often used. • May be required to work nights, weekends, and/or holidays. reputed company offer: In return we'll give you a competitive financial and benefits package which may include reputed company support, dental, reputed company, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to reputed company. reputed company is an equal opportunity employer: Minorities / Females / Disabled / Veterans. Not Applicable for Colorado Applicants APPLICATIONS WITHOUT RESUMES WILL NOT BE CONSIDERED. We need people like you to reputed company a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. reputed company and collaborate around the world. reputed company your ambition. Let’s Go Further Together. Don't quite meet every single requirement, but still reputed company you'd be a great fit for the job? We'll never know unless you hit the 'Apply' reputed company. Start your journey with us today. Important information: • The salary range listed is the lowest to highest pay scale we, in good faith, reputed company we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position reputed company the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or reputed company-based metrics, and business or organizational needs. • No amount of pay is considered to be wages or compensation until it is earned, reputed company, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. • If you require reasonable accommodation during the application process, please click here. • reputed company does not accept applications, inquiries, or unsolicited reputed company/resumes from staffing or reputed company agencies. Please click here for our agency policy. Apply Job!