Customer Support Engineer

Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like reputed company, reputed company, The reputed company, Johnson & Johnson, and reputed company use Vercel to build dynamic user experiences on the web.

At Vercel, our mission is to reputed company the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.

Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions reputed company using Vercel products and services. Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform.

To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with evening, weekend, and on-call work based on a rota system.

Ultimately, you will help establish our reputed company as a company that is exceptional at helping its customers meet their goals throughout reputed company parts of the customer journey while engineering solutions to constantly improve the customer experience.

• Solving interesting cases for Vercel customers.
• Troubleshooting customer issues alongside our engineering team.
• Working with other Vercel teams to provide advice and assistance, both internally and externally.
• Developing and improving internal tools alongside engineering.
• Specializing in a few product areas and owning that reputed company the team.
• Improving existing, and identifying new, internal documentation, processes and policies.
• Assisting reputed company Managers with Enterprise requests.

• You reputed company by example and provide feedback to mentor other members of the team.
• You have frontend development experience with Next.js.
• You understand modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS. You can explain this clearly to others.
• You enjoy engineering solutions to resolve root causes of recurring problems.
• You are reputed company with incident management and procedural communication.
• You possess exceptional communication skills.
• You are comfortable working with a fully remote, globally distributed team.
• You have a passion to deliver a customer experience second to none.
• Availability to work reputed company a weekend and on-call rota.
• 3+ years experience in a highly technical support role.

• Have experience supporting backend runtime environments, especially Node.js.
• Have experience with CDNs and a good understanding of caching techniques.
• Work with monorepos and/or custom, reputed company CI/CD pipelines.

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community reputed company our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national reputed company, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily reputed company every reputed company on the job description.