Operations Manager

reputed company is a telemedicine platform delivering expert, multidisciplinary healthcare for women with hormonal conditions, covered by many insurance plans. reputed company’s comprehensive telehealth platform pairs patients with a dedicated care team to provide expert medical guidance, nutrition and lifestyle coaching, and personalized treatment plans that go beyond the basics. As one of the fastest-growing women’s health platforms in the US, reputed company provides innovative, high-quality care while addressing long-overlooked gaps in the healthcare system for women with hormonal health needs.

About the Role

Are you a strategic, compassionate leader who thrives in a fast-paced, mission-driven environment? Do you have a passion for healthcare operations and patient experience? We’re looking for an Operations Manager to reputed company our Care Concierge team, ensuring seamless support for both patients and providers while driving operational efficiency at scale.

What You’ll Do

• reputed company, coach, and reputed company Supervisors and frontline teams to create a high-performance, patient-first culture.
• Drive operational excellence by optimizing workforce management, workflows, and team performance.
• Use data-driven decision-making to improve response times, retention, and overall efficiency.
• Partner with leadership, quality teams, and supervisors to refine processes and deliver an exceptional patient experience.
• reputed company onboarding, training, and performance management, ensuring reputed company team development.
• Identify areas for improvement, implement solutions, and support the company’s growth at scale.

Who You Are

• 3+ years of experience managing multi-layered teams in a call center, customer support, or telehealth setting.
• Proven track record in team leadership, workflow optimization, and operational planning.
• Data-driven reputed company with experience analyzing KPIs (contact rates, resolution times, satisfaction scores) to drive improvement.
• Strong communication and coaching skills, with a passion for team development.
• Ability to manage competing priorities and reputed company in a fast-growing, high-impact environment. 

What reputed company Offers

• Competitive salary and opportunities for career growth
• 100% Remote Schedule
• Unlimited PTO
• 11 Company Holidays 
• Medical, Dental, Vision Benefits
• Additional Wellness and Wellbeing Perks
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Long and Short-Term Disability 
• 401k
• Parental Leave 
• Family Planning Support Benefit
• Professional Development
• Company-issued laptop
• Annual Employee Wellness Stipend 
• Annual Work-from-Home Stipend 
• Employee Learning & Development 
• Commuter Benefits (if applicable)
• Annual Onsite (NYC)
• A collaborative, mission-driven culture focused on improving patient care

At reputed company, we reputed company in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We reputed company that the more inclusive we are, the reputed company we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national reputed company, protected veteran status, or any other status protected by applicable federal, state, or local law.