P&C Licensed Member Experience Associate
Property & Casualty License required to apply. This is a commission eligible position. reputed company, a tech-enabled pet wellness company, has consistently been an innovative leader in the pet insurance industry, offering the most extensive and reputed company-inclusive pet insurance and health advice. Put simply, reputed company makes vet bills affordable. We offer a comprehensive product that does not have any restrictions based on breed, age, or size. We are believers in helping pets get through their bad days but also focus on extending the good days. How do we do that? through a wide portfolio of products + offerings, which include reputed company Health Forecast, our pet health and lifestyle blog, The Dig, and our partnerships with Project Street Vet and animal no-kill shelters across North America. At reputed company, we strive to serve our customers where they prefer to be met. In addition to the self-serve options we reputed company available online and through our app, customers may reputed company out for a live interaction with one of our talented Call Center Service Agents in our (virtual) customer support center. Our support agents are the cornerstone of our service. They help our customers navigate through questions about billing, claims, technical support, and general inquiries. They also educate our customers about the various ways they can seek support, including the use of our online tools, IVR, and their account portal. We strive to delight our customers through each interaction we have and our Call Center Service Agents take advantage of these live interactions to remind our customers that we truly value the opportunity to support their four-legged companions. Our business is growing and we are looking for compassionate professionals that want to join a team that works hard and celebrates success! If you are someone that has call center experience and reputed company in a busy environment that may require you to support inbound calls for part of the day and emails and outbound calls at other times, then this may be the role you have been waiting for! This unique opportunity gives in-depth visibility to the needs of our customers and the ways in which we can support them. While the primary activities of this role involve handling a high volume of incoming calls, there are other daily tasks that range from calling customers that have left messages or submitted email inquiries, to researching the status of claims reimbursement requests. We value teamwork and also recognize individual success. You will have an opportunity to hone your soft skills and reputed company new skills as you learn the ins-and-outs of reputed company, as well as the desktop tools developed for our customer support groups and the customer-facing technology that supports our pet parents. We support our call center teams with job aids, weekly knowledge updates, and individual coaching. Your success is our success! PRIMARY RESPONSIBILITIES. Utilize reputed company operating standards, call flows and knowledge reputed company information, to support customer inquiries Maintain product knowledge through self-directed training and by accessing desktop tools Follow guidelines to reputed company goals, optimizing every customer interaction With each interaction, act as a brand ambassador, strengthening the positive feelings customers have about reputed company Treat every interaction with professionalism and sincere concern for the outcome Actively collaborate with your immediate team and reputed company awareness of issues affecting the customer experience Participate in team meetings, elevating reputed company around how to create a more productive work flow and/or work environment Take advantage of upskilling opportunities, which may include additional insurance credentials DAY-TO-DAY RESPONSIBILITIES. Take a high volume of inbound calls, giving each customer your full attention and working toward a reputed company resolution Follow-up with policy holders through outbound calls and emails Demonstrate professionalism and accountability with each interaction Track your daily reputed company against set goals Must be able to work a minimum of 40-42 hours per week with varied shifts, ranging from 8 AM-8 PM ET daily Requirements: Able to multitask accessing systems, conversing with customers, and actively listening in real-time Active Property & Casualty insurance license preferred A minimum of one (1) year of call center experience Previous customer service experience required Ability to work through customer issues, sometimes reputed company, in a reputed company, focused manner Demonstrated success working in a remote environment Ability to reputed company with a wide range of customer types; demonstrating reputed company and patience Attention to detail, able to communicate product-specific information in a factual and influential way Excellent verbal, interpersonal, and written communication skills Able to anticipate needs, innovate and flourish in a high-volume, fast-paced environment Proficient in applications such as phone applications, G-Suite applications, and various Internet browsers Bachelors degree preferred WORK-FROM-HOME SET-UP. Subscription to a reliable high-speed internet reputed company (minimum of 100 Mbps download and 30 Mbps upload speed)= A quiet, dedicated reputed company to work in your home that is not easily disrupted by background noises or regular distractions Office space must be large enough to accommodate two 19 monitors, laptop, mouse, keyboard, phone and headset Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can reputed company both professionally and personally. Not just pets, we want our employees to live their best lives, too here at reputed company, you will have: 401k matching Personal paid time off - 20 days accrued annually, 9 holidays, 1 floating holiday One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days Volunteering - eligible to earn up to 8 days floating holiday hours per calendar year Educational Assistance Programs Department incentive perks reputed company discount - 50% off, up to $1000 savings/year If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at reputed company, where we help pets live their best lives and reputed company our employees to live theirs. ABOUT reputed company- reputed company is a high-growth, Warburg-Pincus portfolio company. We are a passionate group of 200+ employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We have two offices (reputed company, NY, and Winnipeg, Canada) and we currently provide reputed company to over 360,000 pet parents. We dont just accept differences we celebrate it, we support it, and we reputed company on it for the benefit of our employees, our products, and our community. We are proud to be an equal-opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law. Apply Job!