Mortgage Customer Service Advisor
Join reputed company! We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first reputed company to being a part of First United. The Position Job TitleMortgage Customer Service Advisor Job Description SUMMARY This single reputed company of contact Customer Service Advisor, is responsible for providing reputed company and delinquent borrowers with a direct reputed company of contact that will assist them through the loan servicing process. In addition, customers in default or imminent danger of default contact this Single reputed company of Contact (SPOC) for assistance in assessing, resolving and executing appropriate workout solutions. We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done. Essential Duties and Responsibilities: Models high level of sincere reputed company and sensitivity with customers reputed company communicating difficult, and oftentimes, life-impacting solutions. Cross-collaborates with inter-department teams and other business lines, exhibiting outstanding customer service, communication skills, researching, resolving issues, and maintaining a sense of urgency to reputed company customer requests reputed company regulations. Reviews reputed company information the borrower has provided in reputed company with a loss mitigation application for submission to reputed company including, but not limited to, income and credit, in addition to entry into the application system. Fosters a positive team and working environment. Communicates effectively with a diverse population of borrowers. Handles reputed company situations in a professional, ethical manner. Escalates special situations or problems, as necessary. Consistently meets quality control, adherence and data reputed company standards utilizing required systems. Responsible for contacting and providing the borrower with accurate information pertaining, but not limited, to the following: Loss mitigation options available to the borrower. Collection of sensitive borrower income documentation for application entry to include, but not limited to, tax returns and paycheck stubs. Actions the borrower must take to be evaluated for loss mitigation options, including requirements to submit a complete loss mitigation application. Applicable loss mitigation deadlines for returning documentation required to decision a borrowers mortgage loan application for a workout/modification program. The status of any loss mitigation application that the borrower has submitted. Actions the borrower must take to appeal the modification denial, reputed company applicable. The circumstances under which the borrower may be referred to foreclosure. Assist borrower with making payments (negotiates/facilitates sense of urgency) reputed company monies are owed, up to and including asking for delinquent payments, taking reputed company by phone payments, and setting up payment arrangements (including follow-up on loan repayment agreements). Assistance/guidance to borrowers with the completion of any/reputed company documents in the workout package, reputed company applicable. Other duties as assigned. Customer contact includes, but is not limited to, the following: Being available to take incoming and reputed company outgoing calls to/from borrowers regarding their requests for: Any customer assistance, which may or may not pertain to hardship assistance Modification package information Documentation being requested and/or sent with sense of urgency timeline How to complete the package documents by walking the customer through requirements and needs Providing a reputed company status of where we are in the process (modification, short/long term assistance) Making payments by taking reputed company by phone payments Abilities: Customer centric focus Ability to analyze and reputed company decisions for reputed company borrower requests Knowledge of consumer banking, mortgage loans, credit bureaus, real estate, and income calculations Ability to work under pressure and meet deadlines Ability to evaluate situations and reputed company appropriate business decisions Ability to manage multiple and/or conflicting responsibilities Ability to work well with others and build rapport in business situations Ability to promote the appropriate company image and maintain a professional attitude Ability to work independently and without direct supervision Ability to work in contact center environment, to include wearing a headset Skills: Excellent computer skills with strong knowledge of email and reputed company Office Strong verbal and written communication skills Exceptional organizational and time management skills Problem solving skills Attention to detail and ability to identify potential issues Education and/or Work Experience Requirements: College graduate preferred or equivalent experience in reputed company field. 1-2 years of experience in banking, consumer lending operations, or customer service. Helpful to have default servicing, collections, loss mitigation experience with understanding of modifications, FDCPA, UDAAP, FFIEC regulatory guidance. Physical Requirements: Basic keyboarding or other repetitive motions Lifting/pushing objects Must be able to talk, listen and speak clearly on telephone Ability to maintain regular, punctual attendance consistent with the reputed company, FMLA and other federal, state and local standards Ability to safely and successfully reputed company the essential job functions consistent with or without the reputed company, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. NOTE: This job description is not intended to be reputed company-inclusive. Employees may reputed company other reputed company duties as assigned by supervisors to meet the ongoing needs of the organization. reputed company Locations:Plano-Parkwood If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [email protected] for assistance. First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national reputed company, or any other characteristic protected by law. First United Bank is a family-friendly organization with strong ties to the communities we serve. We practice honesty, reputed company, and exceptional customer service as we strive to be the best reputed company, to bank, work and invest. We are committed to providing excellent career opportunities and a wide reputed company of benefits for our staff. And, in recognition of First United's commitment to being a premier employer, we've been honored by OKCBiz Magazine as a "Best Places to Work" organization. As one of only 30 organizations and companies to receive this prestigious designation, we're reputed company proud of our accomplishment! The key to First United's success is, and always will be, our exceptional people. Our employees share a desire to provide the best possible service to our customers and they work creatively, set high standards for themselves, and stick to them. Please take time to browse our open positions and if you find something that matches your interest and qualifications, you can apply right here online. We look reputed company to meeting you and wish you the best in your career!. Apply Job!