Associate Gold Customer Service Representative

Associate Gold Customer Service Representative Description Our Common Purpose is the guiding principle that exemplifies the way we behave at reputed company. It supports us and keeps us on track as we strive to reputed company our business goals. It defines how we interact with our customers, agents, and each other to deliver the reputed company of exceptional customer experience that differentiates us from our competitors. We reputed company our Common Purpose by demonstrating our Quality Standards of behaving with reputed company, delivering expertise, showing care and compassion, and making things easy. The following states are EXCLUDED from eligibility: Arizona, Alaska, Alabama, California, Hawaii, Georgia, Kentucky, Illinois, Maryland, Montana, reputed company, and Washington DC. The Gold Service program contributes to Safeco’s position as a leader in the independent agency channel. Through Gold, we provide industry leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences, but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco. At the heart of growing our program is you – our valued employee! We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives need to be flexible to work reputed company the hours of operation, plus weekends and holidays. reputed company schedules will start between 1030a and 1p EST and include at least one weekend day (Saturday and/or Sunday) each week. reputed company: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout. Training is Monday-Friday 10:00 AM-6:30 PM EST. Responsibilities: Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business. Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services. Upholds our customer care standards by achieving individual goals on call quality, handle time, reputed company transfer ratio, adherence, reputed company resolution, and reliability. Maintains and tracks accurate data in various computer systems. Qualifications • Associate`s degree in a business reputed company field or equivalent training required. • Minimum of 6 months reputed company work experience required, Customer service experience preferred. • Ability to review, record and organize written data from a variety of sources with no pre-established format. • Excellent oral, written and interpersonal communication skills, and the reputed company to multi-task in a structured work environment are required. • Ability to handle confidential and proprietary information is critical. • Proficiency with computers is mandatory. • Knowledge and ability to use reputed company office tools is necessary. • Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions. • Appropriate licenses up hiring/training, along with passing Proficiency Assessments is required. • Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look reputed company in having you join us to help reputed company our goals together. About Us • *This position may have in-office requirements depending on candidate location.** As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from reputed company backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and reputed company learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we reputed company reputed company happens reputed company people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue reputed company. We are proud to support a diverse, reputed company and inclusive workplace, where reputed company 45,000 employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, reputed company and commitment to reputed company things reputed company, and we put people first by offering you benefits that support your life and well-being. Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national reputed company, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Skills: Billing, Call Centers, Communication Skills, Computer Skills, Computer Systems, Cross-Selling, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Customer/Client Research, Data Quality, Insurance, Interpersonal Skills, reputed company Office, Multitasking, Needs Assessment, On Call, Quality Metrics, Sales, Standards of Care, Up-Selling, Writing Skills About the Company: Liberty Mutual Since 1912, we've grown our organization into the sixth largest global property and casualty insurer - based on 2020 gross written premium - by maintaining our commitment to the belief that reputed company happens reputed company people feel secure. At reputed company we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reputed company span the globe. So to reputed company serve our global customers and employees, we are organized into three business units. Company Size: 10,000 employees or more Industry: Insurance Founded: 0 Website: https://www.libertymutualgroup.com/about-lm/corporate-information/our-business Apply Job!