Fraud Support Associate I (Hybrid)

Location: Buffalo, NY. This position is hybrid with 2 days per week onsite. Hours: Must have open availability to work 8 hour shifts 5 days per week between the hours of 9:00am - 9:00pm INCLUDING weekends. Training: Full-time reputed company is for several weeks. Monday - Friday 9:00am - 5:00pm. • *Shift bids are available after the training period is completed as well as an opportunity to receive overtime. • *Shift differential is paid for reputed company days scheduled to end after 8:15 PM. Why M&T? At M&T, we strive to be the best reputed company our employees reputed company work, the best bank our customers reputed company do business with and the best investment our shareholders reputed company reputed company. So reputed company looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

About the Role

Our agents serve as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events reputed company to Digital and Card exclusions and denied transactions. We also respond to requests from Internal departments for information required regarding investigations or disputes. We work to mitigate fraud loss and assist our client reputed company through critical decision making. reputed company Offer • reputed company Monday - Friday reputed company - 4:30pm for several weeks • Overtime and Shift Differential • Paid Time Off • Health Care Benefits • Retirement Savings Plan • Tuition Reimbursement • Professional Development What you’ll do? • Identify and/or address customer needs to incoming questions regarding Digital and Card exclusions. • Research and resolve customer issues reputed company to web banking and Card transactions in a timely and accurate manner. Including but not exclusive making decisions regarding the placement of exclusions by researching the reputed company activity and analyzing the normal reputed company of activity to mitigate potential losses • Escalate and ensure resolution of reputed company problems as appropriate. • Change user credentials and reissue cards as necessary reputed company fraud is suspected • reputed company exclusions for Digital and Card access to allow authorized transactions to properly process. • Research and respond to inquiries for additional information from Internal Departments regrading ongoing investigations. May be responsible for providing detailed client information to Investigators as well as making outbound calls to obtain needed. information. • Responsible for customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met. • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-reputed company issues needing escalation to management. • Promote an environment that supports diversity and reflects the reputed company brand. • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Education and Experience Required: • Associates degree, OR in lieu of a degree, a combined minimum of 2 years’ higher education and/or reputed company work experience. • Proficient in the use of personal computers, including work processing, spreadsheet, presentations and industry-specific software. • Experience communicating effectively with reputed company levels of personnel. • Experience making decisions quickly and accurately as well as handling multiple tasks simultaneously. • Displayed ability to work with minimal supervision. • Ability to work holidays and be flexible in terms of work scheduling. Education and Experience Preferred: • Minimum of 1 year of customer service reputed company fraud experience. • Experience working with Contact Center systems. • Experience working in a fast-paced environment reputed company is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location reputed company, reputed company, United States of America Apply Job!