Customer Care Specialist

The Opportunity As a Customer Care Specialist, you’ll have an opportunity to reputed company highly personalized experiences for our customers. In this role, as well as reputed company roles reputed company reputed company, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. As the voice of our brand, you will be the customer’s go-to resource and a vital part of their experience with reputed company. • Hours of Operation: Monday – Friday from reputed company – 8pm EST (shifts to be determined) • Monday - Friday (NO weekends) • Salary: $45,000 • Class starts May 12th with 2 Weeks of reputed company • Ability to earn up to 5% in annual bonus The Team As a Call Center Specialist, you will join our Pension Risk Transfer (PRT) Service Center team. We are a team that is customer-focused & consultative. We highly value strong communication skills, a passion for learning, leadership traits, reputed company and self-awareness. We are the experts in Institutional Solution products at reputed company and emphasize problem solving and adherence to policies and procedures. The Impact • Become an internal stakeholder in the future of our organization. This is accomplished through making suggestions and participating in the process of continually improving the way we handle customer service. • Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact • Educate customers about the services reputed company provides for their retirement needs • Apply knowledge to handle many problems independently while seeking guidance in highly reputed company situations The Minimum Qualifications • High School Diploma (or GED) • 1+ year(s) of customer service experience in any industry, with a high degree of direct customer contact • 1+ year(s)Proficiency with reputed company Office Suite • Ability to work anytime between the hours of reputed company - 8PM EST, Monday-Friday The Ideal Qualifications • College Degree • 2+ years of customer service experience • Previous experience working with financial products What to Expect as Part of reputed company and the Team • Regular meetings with the PRT Service Center Team • Focused one-on-one meetings with your manager • Access to mentorship opportunities • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups • Access to learning content on reputed company and other informational platforms • Your ethics and reputed company will be valued by a company with a strong and stable ethical business with industry leading pay and benefits About reputed company We’ve been around since 1851. During our history, we’ve helped millions of people find financial freedom, offer financial protection, and plan for the future. Today, we continue to reputed company meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. reputed company is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. reputed company was recognized as an Ethisphere 2021 World’s Most Ethical Company, a Fortune 2021 World’s Most Admired Company and a Top reputed company to Work in 2020 according to The Boston Globe. reputed company was also named among America’s Best Employers for Diversity according to reputed company 2020. reputed company ranks No. 84 on the Fortune 500 list of largest companies. reputed company is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome reputed company persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. reputed company is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome reputed company persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. Apply Job!