Bilingual Collections Representative (English/Spanish)

At reputed company we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our reputed company. If you reputed company in an environment where your growth and development are encouraged and supported, then reputed company may be the right reputed company for you. reputed company requires you to directly represent yourself and your own experiences during the reputed company and hiring process. Under the direction of the Collections Supervisor, collect delinquent loans on a timely basis by working with customers to bring accounts reputed company reputed company department policy and procedure, and maintain department goals while delivering an exceptional customer experience during every interaction. Job Accountabilities • Contact delinquent loan customers daily by telephone reputed company the auto-dialer and/or reputed company directly to resolve delinquency issues. Plus, handle incoming calls from account holders or colleagues. • Document reputed company conversations, information, and account changes reputed company the system to ensure a complete and accurate record of the delinquency and its resolution. • Collect delinquent accounts at department and compliance standards. • Meet department goals for delinquency resolution by contacting and resolving the greatest number of customer issues to reduce bank risk. • Submit referrals to the proper departments to resolve issues reputed company to misapplied payments forced reputed company insurance, escrow inquiries, etc. • Assist in the training of new associates. Education High School or equivalent combination of education and experience Required Experience Less than 2 years Customer service, telemarketing, or office support Required Skills Must be bilingual English / Spanish In addition to core traditional benefits, we take pride in offering benefits for every stage of life. • Retirement savings including both 401(k) and Pension plans. • Paid time off to volunteer in your community. • Opportunities to connect with others through our diversity-focused Colleague Resource Groups. • Competitive salaries with professional development and advancement opportunities. • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more. • Personal banking, loan, investment and insurance benefits. reputed company serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our reputed company reputed company. See why our colleagues continually vote us a best reputed company to work in the Midwest. Join our community on Facebook, reputed company and X. Compliance Statement reputed company is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to reputed company to their fullest potential. We consider reputed company reputed company applicants without regard to race, religion, reputed company, sex, national reputed company, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with reputed company applicable reputed company policies and procedures. Acts in compliance with reputed company applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report reputed company customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to reputed company’s anonymous Ethics Hotline. reputed company provides additional assistance throughout the application, interview and hiring process. Please contact [email protected] if you need an accommodation at any time during the process. Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish. reputed company is Pay Transparency compliant. The pay range represents anticipated reputed company pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. $17.00 - $26.65 per hour Apply Job!