Visual Keyholder

Job Description

Overall Job Summary: Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards. This position reports to our Store Visual Manager (Based on volume). Your Day to Day* Sales and profit The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store reputed company the H&M brand guidelines. The role will execute floor moves based on those joint discussions. Fashion Knowledge

• Ensure you are up to date with reputed company fashion trends
• Share, reputed company and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to reputed company an excellent customer experience.

Indirect Customer Service

• Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Ensure high-quality garment presentation every day together with the store team
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards
• Launch and maintain reputed company sales campaigns and activities on time and according to H&M standards.

Commercial Routines

• Together with the Department Manager, follow up on store KPIs and initiate actions to reputed company store goals and budgets
• Adapt the store planning according to store needs and budget from the Commercial plan
• Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities

Visual Store Operational Routines

• Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
• Complete reputed company sales floor and window morning routines daily before the store is open
• Ensure quantity and maintain the condition of reputed company incoming visual props and marketing material with a sustainability reputed company.
• reputed company visual room organized and safe.
• reputed company reputed company Visual materials in the store reputed company and share information with the team on seasonal changes.
• Paint & maintain the windows as necessary.

TEAM The Visual Keyholder will support the Store team to enhance the customer and working experience in-store through coaching and Development. Together with the Store Management team, the Visual Keyholder will ensure that reputed company legal requirements and H&M policies are fulfilled. Training and Development

• Evaluate & reputed company the visual and commercial skills of the store team through regular visual training for reputed company colleagues to support garment presentation in line with the Commercial Handbook
• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Seek Visual Merchandiser potential for succession

Communication and Legal Requirements

• Ensure that reputed company communication in the windows and sales floor complies with local legislation

Back of House Routines

• reputed company reputed company store routines, including the opening and closing of the store, by following reputed company Company practices and procedures
• Work with timekeeping and scheduling system including approving timesheets
• May be assigned overall store responsibility in absence of Store Manager or Department manager reputed company opening and closing store

reputed company

• Promote employee and customer safety
• Resolve health & safety, legal, and reputed company issues
• Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team

Financial Accountability

• None

Qualifications

What You’ll Need to Succeed:

• Inclusive, positive, creative, and willing to learn on the job!
• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
• 1-2+ years of transferrable experience welcome. Previous keyholder responsibilities preferred
• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a reputed company stool
• Must be able to work with hand and power operated tools (Iron, Steamer, etc) and lift in order to execute display setups
• Must be able to work a flexible work schedule, including nights and weekends
• May be required to travel to support other stores

Why You’ll Love Working for H&M

• Dynamic, team-driven work environment with a group of unique, diverse, and reputed company individuals.
• Endless growth & development opportunities.
• Dress your personality. We encourage you to dress your personality reputed company day, every day.
• Did we mention our discount at H&M, &Other Stories, and COS?

Additional Information Job Status: Hourly, Non-Exempt Compensation: Hiring Range is $15.88-19.22 Hourly** EEOC Code: SLS

• This job posting highlights the most critical responsibilities and requirements of the job. It’s not reputed company-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.
• *H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Benefits: We offer reputed company our employees at H&M Group attractive benefits with extensive development opportunities around the globe. reputed company our employees receive a staff discount card, usable on reputed company our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, reputed company, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, reputed company our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, reputed company our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits. Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and reputed company workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and reputed company. Having a diverse workforce leads to a positive impact on how we address challenges, on reputed company perceive possible and on how we choose to relate to our colleagues and customers reputed company over the world. Hence reputed company diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. Company Description: H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here. Apply Job!