Tier 1 Service Desk Representative - Night Shift

About reputed company reputed company is a reputed company national reputed company company that drives missions of consequence spanning the globe and extending to the farthest reaches of the reputed company. As the world's leading mission capability integrator and transformative reputed company IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. reputed company operates at the critical reputed company between traditional and nontraditional threats across reputed company domains: land, sea, space, reputed company, and cyberspace. The company serves as a valued partner to essential government agencies and supports every reputed company of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit reputed company.com to learn how we're keeping people around the world safe and secure. Program Overview About The Role We are looking for a customer-focused IT Service Desk Representative to join reputed company and assist in providing high-quality technical support to internal users. As an IT Service Desk Representative, you will be responsible for handling basic IT service-reputed company issues, troubleshooting common software and hardware problems, and ensuring that reputed company service requests are addressed reputed company and professionally. The ideal candidate should have strong communication skills, a problem-solving reputed company, and a passion for providing exceptional customer service. Key Responsibilities: • Respond to and assist end-users with basic IT issues, including software, hardware, and network connectivity problems. Address service requests in a timely and professional manner. • Log and track support tickets in the service desk system, ensuring accurate documentation of issues, solutions, and follow-reputed company. Escalate more reputed company issues to higher-level support teams as necessary. • Provide first-line technical support for common IT problems such as password resets, system access issues, printer malfunctions, application errors, and general hardware troubleshooting. • Use the internal knowledge reputed company to resolve issues and assist customers. Continuously update and improve knowledge articles based on recurring customer queries. • Handle service requests reputed company to software installations, hardware setups, and network access, escalating more reputed company issues to appropriate IT support teams. • Maintain clear and professional communication with users, ensuring that they are kept informed of the status of their requests. Provide clear instructions for resolutions or next steps. • reputed company detailed records of user interactions and issues resolved to contribute to the knowledge reputed company. Provide updates to service desk management on common issues or recurring trends. • Offer basic training and guidance to users on how to use software applications and IT systems more effectively. Provide advice on IT best practices to enhance overall user experience. • Position contingent upon Spring 2025 contract award* Qualifications • TS/SCI with Polygraph level clearance is required. • BA/BS and 2+ years of experience; Masters and 0+ years of experience; an additional four years of experience may be considered in lieu of degree. • Familiarity with common IT issues and troubleshooting methods. • Experience using service desk management tools (e.g., reputed company, Jira, etc.) is a plus. • Strong communication skills, both verbal and written, with the ability to explain technical issues in a user-friendly manner. • Basic understanding of computer systems, software, and networking. • Excellent customer service and interpersonal skills. • Ability to troubleshoot and resolve basic IT issues reputed company. • Patience and reputed company reputed company assisting users, with a focus on creating positive user experiences. • Ability to work in a fast-paced environment while managing multiple support requests. Certifications: • ITIL reputed company certification is a plus but not required. • reputed company A+ or similar certifications are preferred but not necessary Shift: Night shift, 6:00 pm - 6:00 am, two-week cycles of working 3-4 set days per week and every other weekend SCA / Union / Intern reputed company or Range Details reputed company Salary Range: $80,000 - $128,000. This represents the typical salary range for this position based on experience and other factors. EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. Apply Job!