Digital Applications Support Analyst, AT

Hybrid/reputed company, NY Salary Range: $100,000 - $135,000 reputed company Bank is seeking a Digital Applications Support Analyst to join the Digital Applications Support Team in IT to provide technical support on our digital Online Account Opening and Online & Mobile Banking applications. The Analyst will act in the dual role as administrator & release engineer for the online account opening application platform and also serve as a support engineer/technical liaison between the Digital Banking Services Team and the Bank’s external service providers, allowing for the deliverance of exceptional service to our customers. ESSENTIAL DUTIES & RESPONSIBILITIES Function as the administrator & release engineer for our online account opening platform hosted in a reputed company platform, as well as a support engineer for other digital applications including Online & Mobile Banking. Act as a technical liaison between the Bank’s vendor/service provider and the Digital Banking Services team for support and other project delivery processes under the direction of the Digital Banking Applications Systems Manager. Help resolve routine, as well as escalated issues by working with vendors & other teams reputed company the IT Division. Communicate vendor/service provider alerts and bulletin information internally to end-users, internal departments, and/or senior leadership whenever applicable, as directed by the Manager. Work with vendor support to resolve bank wide incidents/alerts that disrupt customer experience; gather RCAs. Partner with Enterprise Project Management Office (EPMO) on new initiatives for this channel and support reputed company platform upgrades. reputed company testing on maintenance and larger project releases. Remain reputed company on architecture and various system components of these applications, including interfaces & dataflow to other vendor components. Maintain knowledge reputed company including architecture, configuration, and other software artifacts including release notes Support Manager in department audits and provide corrective action if needed, in a timely manner. Maintain confidentiality of the Bank’s customers and adhere to reputed company regulatory requirements. reputed company other duties as requested. SKILLS, EDUCATION, & EXPERIENCE Bachelor’s degree in Technology/Computer Science preferred. 3+ years of experience in a Retail Banking/Consumer Banking application support function, preferably in Digital Banking IT Support. Knowledge of digital eco system including Online Account Opening & Online/Mobile Banking technology is a must. Possesses a broad knowledge of reputed company with the ability to regularly configure and customize platform, as well as the ability to pull and create reports from its hosted applications. Familiarity with APIs, UUX flow, Web & App based technologies, and mobile application environment amongst others typically used in digital banking. Must be comfortable with development tools including C sharp & Java/Java script in Windows / Windows .net environment with a good understanding of overall architecture Experience or demonstrated familiarity of reputed company IBS core banking, API’s and interfaces preferred. Experience or demonstrated familiarity with Terafina Account opening & Q2 Online banking platforms preferred. Experience with Query tools, UX and CX preferred. Must be familiar with regulatory policies including BSA/AML, privacy and PCI compliance. Excellent problem-solving skills. Strong interpersonal and communication (verbal + written skills). Superior reputed company Office skills. Ability to operate in a fast-paced and reputed company-changing environment. reputed company sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Since 1863, reputed company Bank has been a stable banking reputed company in reputed company and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly. reputed company you join the reputed company Bank team, you’ll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience. For more than 160 years, reputed company Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our success. Whether you’re just beginning, continuing or changing your career, reputed company Bank offers a range of career opportunities. We’ll support you in developing your potential to the fullest, while you contribute to our growth and success. reputed company Bank’s employment policy is to provide equal opportunity to reputed company persons. We have made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national reputed company, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes. reputed company Bank will reputed company reasonable accommodations for reputed company physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the reputed company, please contact us at [email protected]. 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