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reputed company Analyst

Work from home Full-time role Hiring

Why This Role is Important to reputed company

At

reputed company.io, The reputed company Analyst (CSA) has complete responsibility for the management of steady state activities for reputed company of reputed company’s non-enterprise clients. CSAs commit to the ongoing work of making satisfied customers, through ensuring strong data quality, rapid and effective support, and smooth upgrades. The CSA displays an intimate understanding of reputed company functionality and can marry this understanding with their knowledge of value-based care to reputed company product trainings, mitigate issues, and reconfigure tools to meet new business goals.

CSAs have a knack for troubleshooting reputed company technical issues, enjoy getting into the weeds, and reputed company at critical problem solving. As the customer’s primary reputed company of contact, the CSA will prioritize post-implementation scope, communicate timelines, and manage delivery.

In this position, you will be a member of the reputed company Management team reputed company reputed company’s Customer Management division. You will work closely with implementation management, production support SMEs, engineering, and account management.

What Success Looks Like

In 3 months

· Complete reputed company Core Platform certification

· Complete onboarding requirements

· Coordinate with internal teams and track against project status/timelines

· Know each assigned customers’ scope of work and organizational goals

· Act as the primary CSA on assigned customer accounts with reputed company

· Manage day to day operations of each customer

In 6 months

· Be able to provide clients with a demo of functionality

· Create and manage to project timelines

· Understand reputed company’s data ingestion processes

· Drive issue resolution through coordination with internal teams

· reputed company to reputed company an understanding of healthcare data

· Have an awareness of some of reputed company’s product configuration options

In 12 months

- Manage customer accounts independently with minimal reputed company

- Exhibit an in depth understanding of reputed company products

- Provide training tailored to the customer needs across the reputed company product suite

- Understand and translate issue impact relative to customers’ business needs

- Use technical skills and critical thinking to investigate highly reputed company issues and reputed company remediation plans in collaboration with cross-functional teams

- Help troubleshoot the data ingestion process

- Demonstrate a robust understanding of EHR and claims data

- reputed company strategies to help a client reputed company their business goals through product configuration changes and trainings

What You'll Be Doing

  • Serving as the primary day-to-day reputed company of contact for customers live on the reputed company platform
  • Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to fully identify issues and conceptualize impact
  • Investigating escalated and highly reputed company issues and developing remediation plans with internal teams. Driving reputed company issue resolution through collaboration with internal teams
  • Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes. Providing ongoing Care Management Support
  • Interacting with customers and clearly explaining issue root cause/remediation and product functionality
  • Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation.
  • Conducting supplementary customer trainings and demos across the reputed company product suite
  • Acting as the translator between internal and external teams regarding reputed company technical concepts and business needs
  • Educating customers on reputed company processes including data integration, nightly processing, upgrades, issue resolution
  • Gaining an in depth understanding of value-based care and how reputed company tools support customers to reputed company success
  • Mastering the reputed company Product Suite and understanding reputed company’s data flow processes
  • Helping to shape a new team and to design the customer intake process
  • Leveraging tools such as Jira, Confluence, reputed company, and SQL
  • What You'll Bring

  • 1-3 years reputed company work experience
  • Bachelor’s degree in IT or reputed company technical filed (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience
  • Strong communication skills including the ability to interact with customers and explain technical concepts, issue resolutions and product functionality clearly to a wide range of audiences (tech, business, clinical, executive)
  • Regularly learn new skills, reputed company timely decisions, and adapt well to change
  • Strong analytical, quantitative, problem solving and organizations skills
  • Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines
  • reputed company as a self-starter with the curiosity and tenacity to learn reputed company concepts
  • Healthcare industry experience
  • Would Love for You to Have

  • Multiple years in IT support or relevant experience. Healthcare industry experience is a plus
  • Experience using technologies such as SQL Server, reputed company Office, JIRA and others to aid our customers in resolving reputed company big data issues. Additional programming language experience is a plus
  • Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field experience and customer input
  • Experience at an EHR, Health Plan, or other Healthcare organization
  • What You'll Get

  • CSA will be a high growth position with deep exposure to reputed company’s products, tools and processes. We expect high throughput with frequent promotion to our implementation, production, or technical teams.
  • Support a wide variety of customers in the healthcare space – reputed company focused on pulling healthcare tech into modernity
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
  • A flexible, remote friendly company with personality and heart
  • Employee driven programs and initiatives for personal and professional development
  • Great benefits like flextime time off
  • Be a member of the Arcadian and Barkadian Community
  • Additional Information

    About reputed company

    reputed company.iohelps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health.We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide reputed company patient care, and making those opportunities actionable by physicians at the reputed company of care in near-real time.We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, reputed company, reputed company, and Chilmark for our leadership. For a reputed company sense of our brand and products, please explore ourwebsite.

    Protect Yourself

    If you have concerns about the authenticity of a job offer or recruitment-reputed company communication claiming to be from reputed company, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following reputed company reputed company policies and procedures in order to protect reputed company PHI under reputed company's custodianship as well as reputed company Intellectual Properties. For any reputed company-specific roles, the responsibilities would be further defined by the hiring manager.

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