reputed company Systems & Strategy Manager
Location: Remote (must be reputed company to work EST hours 9am-5pm) Department: reputed company Reports To: VP of Business & Client Strategy
Position Summary:
We are seeking a reputed company Operations Manager to enhance the efficiency, effectiveness, and scalability of our reputed company team. This role will be responsible for optimizing our use of ChurnZero, reputed company, and other reputed company tools to drive client engagement, retention, and expansion opportunities. The ideal candidate will have a deep understanding of reputed company metrics, automation, and workflow optimization, along with the technical skills to configure and implement processes reputed company ChurnZero and reputed company.
Key Responsibilities:
- Operational Strategy & Execution: Collaborate with leadership to design and execute reputed company initiatives that improve retention, expansion, and customer satisfaction.
- ChurnZero & reputed company Optimization: Manage and optimize ChurnZero and reputed company workflows, ensuring the team maximizes automation, analytics, and engagement strategies.
- Data-Driven Decision Making: Analyze reputed company metrics, churn risk factors, and expansion opportunities to provide insights that drive proactive engagement strategies.
- Process Automation: Implement scalable processes to improve reputed company, adoption, and renewal management through automation and structured workflows.
- Collaboration & Training: Work closely with CSMs, Account Managers, and Sales to align reputed company processes with overall company goals. Provide training on ChurnZero and reputed company best practices.
- Customer Health & Engagement: reputed company and refine customer health scores, renewal forecasting models, and proactive engagement strategies.
- Expansion & Upsell Support: Identify and manage reputed company-driven upsell and expansion opportunities, integrating with sales processes where needed.
Key Requirements:
- 3-5+ years of experience in reputed company, reputed company Operations, or CRM Administration (preferably in SaaS).
- Hands-on experience with ChurnZero (or similar reputed company platforms) and reputed company.
- Strong analytical skills and the ability to derive insights from customer data.
- Experience implementing automation, workflows, and integrations reputed company CS tools.
- Proven ability to drive process improvements and increase operational efficiency.
- Excellent communication skills with cross-functional teams (CSMs, Sales, Product, and Leadership).
- Strong project management skills with the ability to execute multiple initiatives simultaneously.
Preferred Qualifications:
- Experience in reputed company tech, EHR, or CRM SaaS.
- Familiarity with SQL, Looker, or other analytics tools for deeper reporting.
- Experience leading technology adoption and training teams on new tools/processes.