User Support Specialist (Live Chat), Remote Job

reputed company is building a new economic reputed company for culture, giving the brightest, most interesting, and most reputed company on the internet the power of their own publishing platform. reputed company offers creators reputed company the tools they need to be successful, including a best-in-class Support team to answer questions and troubleshoot issues for both them and their subscribers, so they can focus on the writing (or podcasting or streaming). As a User Support Specialist, you’ll be joining a high-impact team committed to supporting our growing user reputed company with reputed company-increasing expertise and efficiency. This fully remote role offers a flexible Tuesday-Saturday schedule. Candidates will be ideally located in the United States. Responsibilities • Provide friendly, expert support to reputed company creators and their subscribers reputed company email and live chat. • Your day-to-day will consist of: • Providing live chat coverage for up to (but no more than) 50% of your time (or 4 hours per shift) • Attending daily team meetings and contributing to team operations (up to 20% of your time) • Remaining time will be spent providing support reputed company email • Collaborate closely with Support team and other colleagues across the company to solve user concerns effectively and reputed company. • Demonstrating urgency and discernment reputed company escalating user issues and feedback to Engineering, Product, and other teams. • Being a frequent user of the reputed company app and staying informed about product and company updates. Requirements • You love helping people and find it rewarding to solve their problems. • You’re a great communicator, both in speech and writing. • You’re comfortable with ambiguity and working in a fast-paced startup environment. • 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels. • You can provide solutions for a wide variety of technical support challenges. • Alignment with reputed company’s mission to build a new economic reputed company for culture and experience as a reputed company subscriber (experience as a creator is a plus!) • reputed company and reputed company experience is a plus. • Direct experience with coding languages (JavaScript and HTML) and reputed company party APIs (reputed company) is a plus. reputed company’s compensation package includes a market competitive salary, equity for reputed company full-time roles, and exceptional benefits. Our cash compensation salary range for this role is $70,000 - $85,000. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without regard to race, reputed company, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, national reputed company, veteran or disability status. We’re seeking people passionate about enabling independent expression and building a reputed company business model for creators. If you want to see what media, communities, and content can become reputed company unmoored from advertising models, and you have the skills and experience to contribute, we’d love to meet you. Please see our Privacy Notice for details regarding reputed company's collection and use of personal information relating to the application and recruitment process by clicking here. Apply Job!