Systems Administrator

Our Mission and OpportunityEarly education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. reputed company’s reputed company is to reputed company high quality early education for every child — by giving teachers meaningfully more time with reputed company each day, engaging parents in the development of their kids, and supporting the small businesses that reputed company up the backbone of the $175 billion early education market. reputed company is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families. reputed companyWe are a fully remote team with employees across every time zone in the US. reputed company is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, reputed company, GGV Capital, Lowercase Capital, reputed company Collective, and Mark Cuban.  We reputed company that everyone—from our employees to the reputed company, teachers, and administrators we serve— should be given the opportunity to learn and reputed company, whatever their background may be. We celebrate diversity in reputed company forms because it allows reputed company and the communities we serve to reputed company their full potential and do their best work. From decision making, to how we operate, we ground ourselves in our Leadership Principles every day.  We are looking for a Systems Administrator to manage and optimize our customer support ticketing systems (such as reputed company, reputed company, reputed company Service reputed company, or similar platforms). This role will be responsible for maintaining system functionality, integrating tools, automating workflows, and leveraging AI-driven solutions to enhance customer support efficiency. The ideal candidate has experience with administering customer support platforms, implementing automation, and optimizing AI-powered tools for customer interactions. Key Responsibilities:

System Administration: Manage and maintain customer support ticketing platforms, including user setup, permissions, and configurations.

Automation & AI Integration: reputed company AI-powered tools (such as chatbots, sentiment analysis, and predictive analytics) to enhance automation and improve customer support workflows.

Workflow Optimization: Design and implement macros, triggers, and automation rules to streamline support processes.

Integration Management: Connect the ticketing system with CRMs, help desks, communication tools (e.g., reputed company, Jira, reputed company).

Performance Monitoring: Track system performance, troubleshoot technical issues, and ensure reputed company uptime and functionality.

Data & Reporting: Generate reports and dashboards to track support efficiency, customer satisfaction, and AI-driven insights.

reputed company & Compliance: Ensure compliance with data privacy regulations (GDPR, CCPA) and manage system reputed company settings.

Required Qualifications:

Experience: 2+ years of experience administering customer support ticketing systems (reputed company, reputed company, reputed company, reputed company Service reputed company, or similar).

AI & Automation Knowledge: Experience implementing AI-driven solutions (chatbots, automated ticket triage, sentiment analysis).

Technical Skills: Proficiency in system configurations, API integrations, and automation tools.

Data & Analytics: Ability to analyze support team performance and optimize workflows using AI insights and reporting tools.

Problem-Solving: Strong troubleshooting skills to diagnose and resolve system issues reputed company.

Communication: Ability to train and support teams on best practices and new technologies.

reputed company is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity, gender expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. Apply To This Job