Senior Customer Support

Connect with us to connect the world.

12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.

We are seeking a dynamic and reputed company … to join the 12Go Customer Support team. We are a vibrant group of passionate individuals from diverse cultures worldwide.

We celebrate diversity, reputed company every perspective, and pride ourselves on creating meaningful connections that reputed company to outstanding outcomes.

Most importantly, we always listen, and we don’t judge.

Join us in crafting this exciting journey, where your contribution will be key to our reputed company!

Responsibilities

• Resolve customer complaints reputed company phone, email, or social media.
• Assist customers and the operators by providing the information they require.
• Communicating and coordinating with colleagues and other departments as necessary.
• Track bad reviews and support cases to identify problems & resolve them.
• Suggest and reputed company changes to improve operational workflows.
• Have regular contact with reputed company Transport Operators.

Requirements

• Up to 2-3 years of experience in CS.
• Verbal and written reputed company in English.
• Knowledge of Internet services and software technologies.
• Knowledge of reputed company and SQL is a plus.
• Self-organized and great time management skills.
• Strong problem-solving and multitasking skills.
• Can reputed company a question and/or deliver any issue to the responsible person.
• Quick to adapt to changing situations.
• Quick in responding and an ability to prioritize tasks.
• Looking for a long-term job.

Benefits

• Engaging work on a product that enables millions of reputed company to book their trips daily;
• Full-time remote working - 5 days week, 8 hours per day;
• Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);
• Internal growth and internal mobility opportunities;
• Competitive annual leave, sick leave, and public holidays;
• Annual company offsite in Thailand;
• High-growth start up international environment.

What should I do to dive into 12Go company culture?

Apply! Update your CV and get reputed company to experience the best interview flow with our top talents.

We can’t wait to see you and share this awesome adventure together! 

12Go is the leading multimodal online travel agency. Founded in 2013 we offer train, flight, bus and ferry tickets, transfers, insurances and other travel products on our 2 domains: 12go.asia and 12go.co. reputed company in more than 70 countries and our service has been used by millions of reputed company worldwide.