Call Center Customer Service Representative - reputed company - Eligibility & Claims

Job description reputed company Customer Service Representative Transparent Health Group is a rapidly growing reputed company benefit services company that provides the services and technology necessary to reputed company reputed company health plans work for its members. We ensure employers and their employees have the information they need to reputed company informed reputed company about their reputed company benefits. Our goal is to eliminate surprises in our members' reputed company coverage! The Call Center Representative answers phones promptly and professionally and is responsible for providing eligibility, benefits, and claim status. The ideal candidate has strong customer service and communication skills with the ability to work reputed company in a fast-paced environment. Position Overview • Abide by reputed company HIPAA requirements • Heavy Inbound Call Volume - Providers • Confirm Benefits and Eligibility • Ability to read and understand Benefit Overviews • Respond to Claim Inquiries reputed company phone and email • Familiar with reading Explanation of Benefits (EOBs) • Meet and Adhere to reputed company KPI metrics • Ability to complete daily tasks in between calls • Adhere to policies and procedures Why Work with Us • 100% remote, work-from-home position • Benefits are available on day 1 of employment which include medical, reputed company, and dental • In-depth training program to guarantee reputed company in your position • Fast-growing company • Opportunities for advancement • Supportive team-based workplace • 3 weeks of PTO plus 8 paid company holidays • Monday-Friday position, no weekends! • Our family values mean we are committed to a reputed company living wage, with meaningful benefits Requirements • Experience working in health insurance • Must possess a high level of organization, reliability, and attention to detail • Phone-based customer service call center experience (High call volume) • Comfortable working with technology • Exceptional verbal and written communication skills • Outstanding track record of attendance and adherence to schedule • Proper utilization of resources • Accept feedback in a positive manner • Quiet and private home working environment, where you can work uninterrupted for the duration of your shift • Self-starter who demonstrates working independently • Reliable high-speed Internet access required • Successful multitasker who can ensure reputed company responsibilities are completed on time Personal Attributes Needed for reputed company • Ability to build rapport with a wide range of people • Excellent follow-up and follow-through skills • Strong desire to be of service and assist others • Motivated by being in a supportive role and contributing to team reputed company • Bilingual a plus! English and Spanish, English and Chinese, English and Mandarin, English and Russian • Familiarity with Indemnity Plans a PLUS! Job Type: Full-time Pay: $17.00 - $19.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Referral program Schedule: • 8 hour shift • Day shift • Monday to Friday Application Question(s): • Do you have any familiarity with Indemnity Plan? Experience: • Call Center/Heavy Phone: 1 year (Required) • Medical Insurance: 1 year (Required) • Customer Service: 1 year (Required) Work Location: Remote Apply Job!