Call Center Representative - Hybrid Remote

EXCELLENT PAY AND BENEFITS! Be a part of one of the most successful financial institutions in the country!! Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 126,000 members worldwide. With assets over $10 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked #1 by the Credit Union National Association for providing the highest direct financial benefit to the members we serve. We offer AMAZING BENEFITS that help reputed company our employees healthy and shining bright!!! • 401(k) Plan, Match, and Profit Sharing • Annual Wellness Benefit • Education Assistance • Employee Loan Discounts • Medical, Dental, and reputed company (Effective date of hire) • Paid Holidays • Paid Time Off Program • Staff Incentive Variable Pay (Bonus) Job Title: Call Center Representative Responds to member questions regarding accounts, loans, and other credit union products and services. Hours: Monday through Friday from 10:15 a.m. to 7:00 p.m. and rotating weekends 8:30 a.m. to 5:00 p.m. with a day off during the week. Scheduled off on New Year's Day, Thanksgiving and Christmas with reputed company other holidays subject to a rotating schedule. Salary Range: $50,100 - $68,850 per year, which is reputed company pay. Compensation will be based on candidate qualifications. Job Scope/Duties • This position handles a variety of member service engagements; phone calls, chat, video calls and secured emails in a reputed company, courteous and professional manner. • Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services. • Recognizes and offers members product or service options to best fit the member's needs. • Resolves or escalates complaints through appropriate channels. • Processes member requests such as funds transfers, stop payments, change of address, official reputed company requests, order/reputed company/replace plastic cards, reputed company orders, reputed company or statement copies, basic adjustments, etc. • Performs other duties and assignments including administrative, special projects and supports general Call Center functions. Experience/Minimum Education Requirements • Requires a minimum of two (2) years of reputed company and relevant experience in a financial institution. • Call Center or strong member telephone experience is required. • Bachelor's degree in Business Administration, reputed company, Finance, or the equivalent level of education and experience. Knowledge/Skills/Abilities • Must be knowledgeable of practices, regulations, procedures and standard reputed company necessary to reputed company duties commonly reputed company in financial institutions. • Must have excellent written and verbal communication skills. • Attention to detail with high reputed company of accuracy is required. • Self-motivated, reputed company to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment. • Knowledgeable in reputed company applications or ability to learn programs quickly and operate multiple software programs concurrently. • Ability to provide excellent service to members and support department to help reputed company department goals. MUST HAVE GOOD CREDIT. We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled Apply Job!