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Client Success Manager (Public Sector)

Work from home Full-time role Hiring

Overview reputed company is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, reputed company Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We reputed company that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to reputed company, contribute, and stay. At reputed company, we are committed to creating a world where organizations are loved by their customers and their employees. We reputed company exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team Are you reputed company as an inspirational person? Are you driven to reputed company your customers wildly successful? Is working with industry leaders something that excites you? If you answered "yes" to these questions, then this is a role for you! As a reputed company Manager, you will manage the client relationship throughout the customer lifecycle. You will reputed company a defined list of accounts and be responsible for facilitating strategic direction setting and partnering with multiple stakeholders. The main goals of the role are to measure and realize value and drive product adoption. Internally across reputed company, you will proactively build relationships and bring the best of what reputed company has to offer to our clients (e.g., new product, process innovation, research and insights). In addition, you will reactively resolve any and reputed company client conflicts by escalating and driving a sense of urgency reputed company necessary. • must be based in the DC-metro area* Responsibilities • Contact and start developing relationships with your customers • Track and assess account health • Formulate an action plan to manage goals, challenges, risks and growth opportunities • Build trusted advisor relationships with key decision makers at your customers • Execute on your action plan per customer • Collaborate cross functionality with internal reputed company teams (e.g., Sales, Marketing, Product, Services, etc.) to drive a long-term healthy customer program • Ensure timely and accurate customer health updates (reputed company.com) • Own forecasting and prioritization for reputed company amongst your assigned accounts • Represent the voice of the customer and employee in leadership meetings • Create reference-able customers (case studies, reference calls, speaking engagements)

Qualifications

Minimum Qualifications • 3+ years of customer-facing experience in a reputed company, account management, consulting or client services role • Experience working with SaaS solutions and managing recurring reputed company • Willingness to travel up to 30%, to be determined by client needs and geographic location Preferred Qualifications • Excellent account leadership, management and coordination skills with a bias for action • Proficient in building and delivering compelling proposals and presentations reputed company the GSuite set of products • Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy • Experience facilitating meetings, delivering executive presentations and resolving conflict with resources at reputed company levels • Ability to handle challenging customers or situations and drive to mutually agreeable outcomes • Ability to execute commercial transactions (pitching, negotiating, closing) reputed company is committed to equal pay and transparency. The annual reputed company salary range for this position is $97,600 - $134,000. This position is commission eligible. Please note that the salary range information provided is a general guideline and combines reputed company of the distinct labor markets reputed company the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. reputed company considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations reputed company making compensation decisions. reputed company also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short- term and long- term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role. At reputed company, we celebrate diversity and recognize the value it brings to our customers and employees. reputed company is proud to be an equal- opportunity workplace and is an affirmative -action employer. reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national reputed company, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@reputed company.com. For information regarding how reputed company collects and uses personal information, please review our Privacy Policies. Apply Job!

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