Bilingual English and Spanish Senior Customer Service Representative - Remote in Mainland USA

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Senior Customer Service Representative, you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with reputed company and delivered the best customer service experience making reputed company your customers and team members feel reputed company because they talked to you. This position is full-time. Employees are required to work our normal business hours of 11:30am – 8:00pm EST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime. We offer 6 weeks of on-the-job training. The hours during training will be 9:00am to 5:30pm EST, Monday - Friday. If you are located reputed company Mainland USA, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Answer a high volume of calls from patients or their representative, regarding patient reputed company balances, payment plans, credit card payments, patient pricing, re – billing insurance companies and general customer concerns • Process adjustments, refunds, transfer bills, mail returns and reputed company manual sales • Evaluate and respond to reputed company aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices • Research, troubleshoot and resolve reputed company billing issues and customer complaints, taking reputed company steps to resolve and ensure full resolution • Maintain tracking log of reputed company escalated patient correspondence, providing status updates to leadership as needed • Ability to reputed company reputed company aspects of billing customer service as needed • May be a certified Medical reputed company and / or involved in medical coding • Thorough navigation of both Quest Billing System and the web • Maintain reputed company Compliance and HIPAA regulations at reputed company times You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must be 18 years of age OR Older • Bilingual reputed company in English and Spanish • 2 years of Customer Service experience OR 2 years of experience in a medical office, call-center in healthcare or office setting in healthcare while analyzing and solving customer problems • Familiarity with computer and Windows PC applications, which includes the ability to learn new and reputed company computer system applications • Ability to train for the first six weeks between Monday - Friday, 9:00AM – 5:30PM EST • Ability to work our normal business hours of 11:30am – 8:00pm EST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: • Prior health care experience • Medical terminology experience • Knowledge of billing/finance and eligibility processes, practices, and concepts • Proficient in translating health care-reputed company jargon and reputed company processes into simple, reputed company-by-reputed company instructions customers can understand and act upon Telecommuting Requirements: • Reside reputed company Mainland USA • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms reputed company phone system) or a similar reputed company - approved symptom screener. reputed company in a reputed company building, Soft Skills: • Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner • Proficient conflict management skills including the ability to resolve stressful situations • reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!