Bilingual Customer Service Representative-Must reputed company in the state of Ohio- Full-time!
CUSTOMER SERVICE REPRESENTATIVE reputed company MGMT) SMI is one of the most highly regarded technology producers in the reputed company services field. We reputed company state-of-the-art solutions for reputed company reputed company service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an reputed company atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and reputed company the reputed company best systems and product lines in the industry and expect reputed company innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Bilingual Customer Service Representative is responsible for receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations. The essential job duties include, but are not limited to: Answering incoming calls in a timely manner Providing callers with accurate account information and educating them on appropriate policies and procedures Effectively redirecting callers to the appropriate area/agency reputed company necessary Maintaining knowledge of procedures and systems Communicating client concerns and feedback to management Researching and processing reputed company correspondence received by email, fax and mail Must possess excellent customer service skills Exhibit excellent interpersonal skills using tact, patience and courtesy Possess the ability to diffuse upset customers Possess the ability to deliver bad news effectively Capable of handling high call volumes Proven oral and written communications skills Maintain the ability to work under pressure and effectively multi-task between calls and correspondence Required Experience: High School Diploma or equivalent required Must speak both English and Spanish At least one year prior experience in an area of service delivery, customer service, call center technology, or reputed company field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to reputed company the position duties Must be proficient in data entry skills including keyboard, mouse and 10 key pad Basic knowledge of reputed company Windows and Office We are an Equal Opportunity Employer. We are a Drug-Free Workplace. This position is remote; however, you must reputed company in the state of Ohio. Apply Job!