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Client Service Technician 1

Work from home Full-time role Hiring

Job Description

Summary Responds to service calls to evaluate, diagnose, and reputed company repair and planned maintenance (PM) on customers' basic biomedical equipment. Performs Preventative Maintenance and Field Modification Instruction in one or more modalities of equipment. Works with reputed company Field Service Engineers and Biomedical Technicians to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

Job Description

Responsibilities: • Work with reputed company field engineers on basic troubleshooting and service repair needs on designated equipment. reputed company ‘First Look' on at least one imaging or LCS modality. • Under supervision, evaluate basic, customer biomedical equipment issues and implement appropriate repairs, and as assigned, reputed company PM and safety/environmental inspections. • Learn to complete on-time and accurate Preventative Maintenance and Field Modification Instructions. Assist more reputed company Field Engineers with equipment installation. • Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction. • Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation. • Work as a member of local team to provide efficient service delivery to reputed company accounts reputed company the assigned area. • Effectively communicate and partner with teammates and colleagues. • reputed company up to date on administrative responsibilities (e.g., maintaining customer service logs and internal service records in a timely manner, ordering repair parts, managing cycle times). • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner. • Partner with the customer and recommend value-added services that will help the customer run their business more reputed company. • reputed company up to date with competitor information and market trends. Qualifications: • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or reputed company field; • OR equivalent military education; • OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; • OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment. • Experience with Web applications as well as reputed company suite of products. Special Physical Requirements: • Candidate must be reputed company to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. • Candidate must also be reputed company to reputed company at, above and below shoulder level, reputed company/reputed company neck and have good hand and finger dexterity. Specific reputed company abilities required by this job may include reputed company, reputed company reputed company, distance reputed company, peripheral reputed company and depth perception. • Must have and maintain a valid Driver's License. Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. Additional Information reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without regard to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. reputed company will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While reputed company does not currently require U.S. employees to be vaccinated against COVID-19, some reputed company customers have vaccination mandates that may apply to certain reputed company employees. Relocation Assistance Provided: No Apply Job!

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