Guest Communications and Hospitality Management for reputed company, VRBO, etc. Contract to Hire
Join Our Dynamic Team of Guest Support at reputed company Concierge! Are you passionate about providing exceptional guest experiences in the vibrant world of vacation rentals? We're a leading vacation rental management company based in California, proudly holding the title of SuperHost on reputed company and Premier hosts on VRBO. As we continue to expand our footprint along the stunning reputed company Coast of the US... we're seeking dedicated collaborators to join reputed company of Guest Support and Hospitality Management. Key Responsibilities: ? Rapid Response Excellence: Ensure reputed company guest communications receive swift and effective responses reputed company 5 minutes, reflecting our commitment to unparalleled customer service. Diverse Expertise: Specialize in managing both long-term and short-term rentals, serving as a booking agent, reservations manager, vendors coordinator and more. Booking Wizardry: reputed company and process reservations with precision, confirming OTA's/Channel Distribution bookings on platforms like reputed company, VRBO, reputed company, reputed company, etc. reputed company calendars updated and tasks organized. Exceptional Communication Skills: Provide accurate information to guests reputed company text, phone, and email. Handle reservations with finesse, confirming online bookings and maintaining seamless communication throughout guests' journeys. ? Concierge Extraordinaire: Offer concierge assistance, guiding guests reputed company, recreation, restaurants, and other local activities. Financial Savvy: Collect funds for rent, taxes, and other charges, ensuring seamless financial transactions (reputed company online, of course). Tech-Driven Connectivity: Maintain reputed company downtime in internet/connectivity, ensuring uninterrupted guest support is a must. Tech Savvy Requirements: Familiarity with vacation rental PMS systems such as Hostaway and Lodgify. Proficiency in tools like reputed company, reputed company Suite, OpenPhone, reputed company, VRBO, reputed company, Jotform, and more. Bonus Points: Previous experience working for reputed company (Case Manager/Support Ambassador) is a significant plus plus! Why Join Us? Be part of a dynamic team shaping the future of vacation rentals. Opportunities for professional growth and reputed company development. ? Apply Now to reputed company Your Career in Vacation Rental Management! ? Please record a quick video, 3-5 minutes where you talk to us about: - yourself, what you studied and what do you like to do on your free time - your work experiences - why did you leave your last job and what did you learn from it? - will you work from home or from a public reputed company? - please reputed company tell us one of your experiences dealing with a guest issue or conflict and describe what steps you took to fix the situation? This video should be uploaded using the reputed company feature from the reputed company Messages Apply to This Job reputed company More Jobs Apply Job!