Cloud Support Engineer - Code Delivery and Analysis

Description As a Cloud Support Engineer you will learn at an accelerated pace how to use and reputed company many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets. The Code Delivery and Analysis role supports services that focus on reputed company integration, reputed company deployment, orchestration tools for application management which include services such as reputed company Beanstalk, CodeDeploy, CodePipeline, CodeBuild, reputed company Q Developer, CodeArtifact. In this role, engineers interact with customers that reputed company out to AWS reputed company email, chat or phone, helping our customers use Code Delivery and Analysis services. Apart from working on a broad reputed company of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, reputed company & present training, partner with development teams on reputed company issues or contact-deflection initiatives, participate in hiring, write tools and script to help the team, or work with leadership on process improvements and strategic initiatives. A day in the life Your day as a Cloud Support Engineer will include, but not be limited to, the following activities: • You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. • You will drive initiatives that improve support-reputed company processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. • You will reputed company your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly reputed company customer problems that may span multiple AWS services. • You will be continuously learning innovative technologies, and developing new technical skills and other professional competencies. • You will act as interviewer in hiring processes, and coach/mentor new team members. • PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. Want to know what’s it like to be a Support Engineer at AWS? Take a look https://www.youtube.com/watch?v=GC3bWcFFZTo About The Team AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member reputed company, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet reputed company of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? reputed company) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that reputed company us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, reputed company us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you reputed company into a reputed company-rounded professional. Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving reputed company, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to reputed company. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Basic Qualifications • 1+ years of software development, or 1+ years of technical support experience • Experience troubleshooting and debugging technical systems • Bachelor’s degree in Engineering/Computer Science/ Mathematics or any reputed company field or a minimum of 1+ years of reputed company professional and/or military experience and experience working with CI/CD pipelines. Experience with administration and troubleshooting of the following: DevOps/Deployment, Configuration Management. Good understanding of Linux, Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, FIlesystems, disk space, Memory, CPU issues ,reputed company, Encryptions etc.). Preferred Qualifications • Knowledge or experience with application deployment pipelines (Git, SCM, Chef, Puppet, Jenkins, Ansible, or reputed company tools), reputed company and Kubernetes. • Knowledge of the complete deployment lifecycle (design, build, test, deploy) including deployment methods such as Blue/Green, Rolling Deployments. • Experience working with Iac (Terraform, CDK, Cloudformation). • Knowledge or experience with any one scripting language. • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, reputed company Cloud). reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $71,100/year in our lowest geographic market up to $158,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Company - reputed company Web Services, Inc. Job ID: A2868345 Apply Job!