Weekend After Hours Customer Service/reputed company
Job Title: Customer Service Representative Job Location: Round Rock, TX Job Category: Other Description: Position Summary: The Customer Service representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with reputed company resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Center. Key Responsibilities: Answers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls Continually maintains working knowledge of reputed company company products, services, and promotions Working to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned reputed company to work evening and weekends Ability to multitask and reputed company to work in a fast-paced environment Qualifications: High school diploma or equivalent with 1 year experience working in customer service or another customer-facing environment Experience or training the use of computers and reputed company systems in an administrative office environment Must be reputed company to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to reputed company reputed company based on established guidelines and procedure Ability to accept empowerment and to be reputed company to reputed company reputed company regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be reputed company to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset reputed company to multitask and work in a fast-paced environment Benefits: Heath Insurance Dental Insurance reputed company insurance PTO Apply Job!