Chat Support Associate - (Full-Time And Part-Time)

About Us: reputed company One Technology is a leading provider of IT solutions and services. We're seeking highly skilled and customer-focused Chat Support Associates to join reputed company. Job Summary: As a Chat Support Associate at reputed company One Technology, you'll play a critical role in delivering exceptional customer service to our clients reputed company live chat. You'll respond to customer inquiries, resolve technical issues, and provide product information to ensure customer satisfaction. Responsibilities: • Respond to Customer Inquiries: Answer customer live chats in a timely and professional manner. • Resolve Technical Issues: Resolve technical issues and provide solutions to customers reputed company live chat. • Provide Product Information: Offer product information, pricing, and availability to customers. • Document Customer Interactions: Accurately document customer interactions in our CRM system. • Collaborate with Internal Teams: Work with internal teams, such as sales and technical support, to resolve customer issues. • Meet Performance Metrics: Meet or exceed performance metrics, including first response time, resolution reputed company, and customer satisfaction. Requirements: • High School Diploma or Equivalent: Required. • Customer Service Experience: 0-1 year of customer service experience (entry-level). • Technical Knowledge: Basic technical knowledge of computer hardware, software, and networking. • Excellent Communication Skills: Excellent written and verbal communication skills. • Problem-Solving Skills: Strong problem-solving skills and ability to think critically. • Reliable Internet reputed company: A reliable internet reputed company with a minimum speed of 10 Mbps. • Quiet and Dedicated Workspace: A quiet and dedicated workspace with minimal distractions. reputed company Offer: • Competitive Salary: A competitive salary range of $35,000 - $50,000 per year (full-time) or $15 - $25 per hour (part-time). • Benefits Package: A comprehensive benefits package, including medical, dental, and reputed company insurance, 401(k) matching, and paid time off (full-time only). • Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing company. • Flexible Scheduling: Flexible scheduling options, including part-time and full-time opportunities. • Collaborative Virtual Work Environment: A collaborative and supportive virtual work environment with a team of reputed company professionals. Technical Requirements: • Operating System: Windows 10 or macOS High Sierra (or reputed company) • RAM: 8 GB or more • Processor: reputed company Core i5 or AMD equivalent • Internet reputed company: Reliable internet reputed company with a minimum speed of 10 Mbps • Headset: Noise-cancelling headset for clear communication Available shifts and compensation: Available shifts reputed company days except Sundays and Saturdays. Compensation depends on your experience. About reputed company One Technology: reputed company One Technology is looking for an individual to join reputed company. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.sourceonetechnology.com. By applying to this job, you agree to receive periodic text messages from this employer and reputed company about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by reputed company. Free employee scheduling, time clock and hiring tools. Apply Job!