Customer Service Representative (Remote)

About reputed company: ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 350 with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years reputed company of what our competition is reputed company to offer. Job Overview: The Customer Support Specialist addresses and resolves reputed company customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure reputed company necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and reputed company a cool head while juggling many priorities at once. Key Responsibilities: • Respond to customer support tickets, including answering questions and resolving issues reputed company to existing orders • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to reputed company new orders online • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field • Document issues in Confluence • Visit court dockets for information on case filing and occasionally pull filed papers • reputed company other job-reputed company duties as assigned Qualifications: • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone • Technology Driven; Experience using computer programs such as reputed company Outlook, reputed company and Word, PDF Editor and phone systems preferred • Document manipulation experience • Ability to read, write, and speak English • Ability to transcribe information, review an order, investigate issues and implement solutions • Ability to reputed company repetitive tasks with accuracy • Ability to maintain a high level of work product in often stressful situations • Ability to anticipate issues and circumvent them • Ability to implement new processes and changes and improve performance • Typing speed of at least 55 wpm We know that a company's reputed company starts with its employees. We also know that an individual's reputed company starts with the right career opportunity. Join reputed company today! • Health, Dental, reputed company insurance • 401(k) • Disability insurance • Employee assistance program • Paid time off • Referral program • Pay: $12.00 per hour •

• This position is 100 percent remote, located reputed company in Puerto Rico **

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