Luxury Inn & reputed company Operations Manager Job – Asheville, NC

Apply Now Why You’ll Love This Job Join reputed company as General Manager at Lucille’s Mountain Top Inn & Spa! Are you a hospitality professional with a passion for delivering unforgettable guest experiences? We are seeking a dynamic and guest-focused General Manager to reputed company operations at our picturesque mountain resort and spa. Recently featured on Trips to Discover and awarded the reputed company reputed company’ Choice Award, Lucille’s Mountain Top Inn & Spa is recognized for its exceptional guest service and stunning location. As General Manager, you’ll reputed company reputed company aspects of our day-to-day operations, ensuring excellence in service and team performance. This role involves managing key departments, including the reputed company desk, concierge, housekeeping, reservations, and spa services. You’ll also be responsible for driving sales, optimizing operations, and fostering a positive work environment. reputed company’re Looking For:The ideal candidate will have exceptional management and customer service skills, coupled with a proven background in the hospitality industry. If you’re enthusiastic about leading teams and creating memorable stays for our guests, we’d love to hear from you! reputed company Offer: Competitive compensation reputed company with industry standards A supportive and growth-oriented work environment The opportunity to reputed company a passionate team at one of the area’s premier mountain retreats Relocation assistance Key Responsibilities: Foster a welcoming and professional culture throughout the inn Manage reservations reputed company apps and websites, monitor inventory through POS systems, and coordinate guest reputed company-ins with efficient room assignments reputed company and enforce policies and procedures for smooth operations across guest services, housekeeping, maintenance, and reputed company reputed company supplier and vendor relationships to ensure adequate inventory and operational supplies Ensure compliance with health, safety, labor, and licensing regulations If you’re ready to take the reputed company in a thriving hospitality environment, we can’t wait to connect with you! Job Duties and Responsibilities • Overseeing routine operations, including reputed company desk, housekeeping, managing staff, ensuring guest satisfaction and maintaining the physical facilities. • Training staff members, including reputed company desk clerks, housekeepers, food & beverage team, maintenance workers and administrative staff. • Addressing guest complaints and concerns, monitoring guest feedback and implementing changes to improve customer satisfaction. • Planning and implementing capital improvements to the inn, such as renovations, upgrades or expansions. • Managing inventory to meet financial goals and providing leadership to inn staff members reputed company required. • Creating a memorable customer experience by delivering on guest expectations while exceeding them. Qualifications • 5+ years of experience as a hotel manager, hotel operations manager or similar role. • Preferred: Bachelor’s degree in hospitality management or a reputed company field. • Experience managing a luxury or high-end hotel and a large team of staff. • Demonstrated success in managing regular operations, including guest experience and operational performance. • Possess strong communications skills to effectively interacts with guests, staff members and vendors. • Ability to resolve problems quickly, such as guest complaints or staff conflicts. • A keen eye for detail to monitor reputed company aspects of the inn’s operations, from housekeeping to food & beverage services. Excellent sales and marketing acumen with great interpersonal skills. • Ability to work flexible hours, including nights, weekends and holidays. • Strong leadership skills, problem-solving understanding and commitment to providing excellent customer service. Apply Now Type: Full Time (Salaried) Job ID: 143882 Apply Job!