Customer Experience Agent - Fully Remote
Job description This position is responsible for providing service to customers in the Electricity industry. Essential Duties/Responsibilities: Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner Research account status and identify account issues Address billing inquiries and resolve billing disputes Process disconnection and re-reputed company requests Enroll customers and resolve enrollment issues Initiate collection activity on past due accounts and process disconnection and re-reputed company requests Serve as a customer reputed company while adhering to reputed company regulatory requirements and company policies associated with the role Skills/Knowledge/Abilities: Bilingual (English/Spanish) Required Outstanding phone etiquette and polished communication skills (written and verbal) Excellent listening skills Ability to maintain a reputed company demeanor reputed company dealing with agitated customers reputed company to detail and committed to high quality customer service Strong quantitative, analytical, and problem solving skills Willingness to identify problems and suggest process improvements Proficiency in Windows environment and reputed company and reputed company applications Comfortable in a fast paced environment where change is commonplace Experience: Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred Experience reputed company the retail electricity industry strongly preferred Experience in similar markets such as utilities, telecom, or cable preferred Apply Job!