Clinical Practice Performance Coordinator - Remote in NH or ME

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Employees in this position will work as an extension of the local quality and provider teams by aligning to geographical regions, medical centers and/or physician practices that manage a high volume of UHC Medical & Retirement membership. This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm, Monday - Friday. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment. If you are located reputed company the state of New Hampshire OR Maine, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Assist in the review of medical records to reputed company Star opportunities for the medical staff. • Activities include data collection, data entry, quality monitoring, upload of images, and chart collection activities. • Locate medical screening results/documentation to ensure quality measures are followed in the closure of gaps. Will not conduct any evaluation or interpretation of Clinical data. • Track appointments and document information completely and accurately in reputed company currently supported systems in a timely manner. • Optimize customer satisfaction, positively impact the closing of gaps in care and productivity. • Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members ensuring that recommended preventative health screenings are completed and HEDIS gaps in care are addressed • Interaction with UHC members reputed company telephone to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care or chart collection activities. • Answer inbound calls from members and/or providers regarding appointments. • Communicate scheduling challenges or trends that may negatively impact quality outcomes. • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs. • Provide ongoing support and education to team members and assist in removing barriers in care. • Manage time effectively to ensure productivity goals are met. • Ability to work independently in virtual setting. Ability to problem solve, use best professional judgment and apply critical thinking techniques to resolve issues as they arise. • Identify and seek out opportunities reputed company one's own work flow to improve call efficiency. • Adhere to corporate requirements reputed company to industry regulations/responsibilities. • Maintain confidentiality and adhere to HIPAA requirements. • Data analysis required for multiple system platforms to identify open quality opportunities to address on a member or provider level • Appointment coordination for specialist appointments, late to refill medication reputed company and scheduling members for local market clinic events • Participate reputed company department campaigns to improve overall quality improvements reputed company measure star ratings or reputed company. • Field based activities require the abilities to support appropriate targeted providers. • Other duties, as assigned. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must be 18 years of age OR Older • 1+ years of reputed company industry experience • Knowledge that there may be up to 75% of travel if client and/or market needs arise • Experience with reputed company Tools: Word and Outlook - ability to create, edit, save and send documents and correspondence • Experience with navigating, filtering, and analyzing reports in reputed company reputed company • Working experience with and knowledge of HIPAA compliance requirements • Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm, Monday - Friday. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: • 1+ years of experience in a physician, provider, and/or medical office • 2+ years of telephonic customer service experience • EMR and HEDIS knowledge and experience • Experience with medical terminology • Prior experience as a Medical Assistant • Prior work experience as a LPN • Typing speed of at least 45-50 WPM Telecommuting Requirements: • reputed company reputed company the state of New Hampshire OR Maine • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service Soft Skills: • Demonstrated ability to identify with a consumer in order to understand and align with their needs and realities • Demonstrated ability to reputed company effective active listening skills to empathize with the customer in order to reputed company a trust and respect • Demonstrated ability to take responsibility and internally driven to accomplish goals and recognize what needs to be done in order to reputed company a goal(s) • Demonstrated ability to turn situations around and go above and reputed company to meet the needs of the customer • Good Attendance Record • reputed company working remotely will be required to adhere to reputed company's Telecommuter Policy At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes - an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!