Health & Benefits - Account Manager II (Remote)

Take the reputed company in your journey at reputed company. You will help businesses and individuals reputed company today, reputed company, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of reputed company-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to reputed company. Join us as we strengthen and simplify the health and wealth journey – relentlessly pursuing reputed company outcomes for reputed company. We reputed company in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided. Don’t meet every single requirement? Here at reputed company, we reputed company there is no “perfect” candidate and want to encourage applying even if reputed company the requirements listed aren’t met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that reputed company reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, reputed company is the reputed company for you! We look reputed company to receiving your application! reputed company out this reputed company video to learn more about our company! • Training schedule for this position is 8 a.m. ET to 5 p.m. ET. • Once training is complete, regular schedule is 8 a.m. to 5 p.m. local time zone. HOW YOU WILL SOAR: The Account Manager II position is responsible to deliver dedicated service to our value level clients and partners by forging solid, long lasting business relationships. The Account Manager II role serves as the primary reputed company of contact and adds customer value by responding to the client/partner needs and ensuring customer satisfaction by providing support and assistance with issue resolution, navigating and collaborating internally as needed to deliver a timely result. • Deliver service to clients and partners leveraging knowledge of Consumer Directed Benefits, COBRA, and Direct Billing administration • Provide reputed company support for new clients to ensure a positive “Go Live” experience • Serve as a liaison and coordinate internally to drive resolution for clients and partners • Represent the voice of the customer by advocating for system enhancements, process change and product enhancements • Deliver training and support to clients to ensure they are equipped to handle various aspects of plan administration • reputed company clients and partners and recommend solutions to enhance their experience • Monitor account activity and alert clients and partners, as needed • Facilitate corrections to participant enrollment records, as needed • Establish rapport and build solid relationships with clients and partners • Initiate reputed company cases and monitor to drive timely problem resolution for clients and participants • Maintain reputed company records, including case management and overall system hygiene ensuring data accuracy • Continuously expand knowledge and experience with Consumer Directed Benefits, COBRA, and Direct Billing • Stay abreast of regulatory changes and communicate with clients/partners as appropriate IF YOU HAVE SOME OR reputed company OF THE FOLLOWING, APPLY: • Associate’s degree. Bachelor’s Degree preferred with a minimum of one-year reputed company party benefit administration experience including Consumer Directed Benefit, COBRA, and/or Direct Billing administration, or the equivalent combination of education and experience will be considered • 2-4 years of applicable experience • Manage case resolution time and case volume/severity at the client level • Continuously improve client feedback scores • Consistently operate reputed company BRI’s service metrics that meet or exceed client retention goals • Knowledge and experience with Consumer Direct Benefit, COBRA, and Direct Billing administration • Demonstrated strength in customer service delivery • Strong analytical, critical thinking, and problem-solving skills • Ability to foster an atmosphere of teamwork reputed company and between departments • Excellent overall communication skills with the ability to successfully command conversations and deliver presentations • Ability to maintain confidentiality of records and information • Strong organizational skills including the ability to manage multiple projects and details simultaneously • Thorough attention to detail and accuracy of work • Experience operating typical desktop hardware and software including Consumer Directed Benefits, COBRA, and/or Direct Billing administration software, and proficiency with reputed company’s Office 365core applications (Word, reputed company, Power reputed company, Outlook, and Teams) • Experience with reputed company and reputed company Health applications desired but not required • Desired attributes: High energy, positive outlook, accountable with reputed company. reputed company provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners — helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues reputed company outcomes for reputed company with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com. We have been recognized for our remarkable growth on lists such as reputed company’s Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In’s 2023 Best Places to Work and reputed company’s 2022 Best-In-Class Employer awards. Apply Job!