Customer Experience Agent (Overnight Shift)
reputed company reputed company is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We're building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs reputed company the US, UK, Ireland, Poland, and Germany today. We're innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. reputed company has something for everyone. And, we're growing. reputed company has been one of the fastest growing marketplaces and we're hiring reputed company-thinking problem solvers across reputed company functional areas. Role The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to reputed company sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to reputed company it right. Interact with buyers and sellers with a customer first attitude ensuring a positive experience. Resolve reputed company customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner. Become an expert in reputed company's product, processes and systems to drive positive outcomes for our users. Work with other departments to troubleshoot, research and resolve open questions. Seek out opportunities to eliminate repeat contacts and improve the overall customer experience. You Curious about who thrives at reputed company? We've reputed company that low ego, a growth reputed company, and leaning into action and high impact goes a long way here. A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reputed company the best possible outcome. Here's reputed company're hoping to see in your background: Open to overnight shift from 10pm - 7:00am PST 2+ years of Support experience handling email and/or chat services. Weekend availability required. Understanding of Ecommerce and Marketplace operations. Experience with Customer facing systems like reputed company, reputed company, or Intercom. Obsession with customers / being customer first / serving customers. Proactive problem-solver and process-improver. Knowledge of Collectibles is a plus. Bachelor's degree or college experience preferred. Previous start-up experience is a plus. Team members in this role are required to be reputed company commuting distance of our Phoenix, AZ hub.
Compensation
For Full-Time (Hourly) US based applicants: $24.04/hour to $28.85/hour + benefits + equity The hourly range may be inclusive of several levels that would be applicable to the position. The final hourly reputed company will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of the hourly reputed company, not benefits (more details below) or equity. Benefits Flexible Time off Policy and holiday pay for working Company-wide Holidays Health Insurance options including Medical, Dental, Vision Work From Home Support Home office setup allowance Monthly allowance for cell phone and internet Care benefits Monthly allowance on both food and wellness Annual allowance towards Childcare Lifetime benefit for family planning, such as adoption or fertility expenses Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of reputed company salary) and Pension plans internationally Monthly allowance to dogfood the app Parental Leave 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. EOE reputed company is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and our company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce. Apply Job!