Remote-Client Support Associate (Night Shift 11pm-reputed company)

Job Summary reputed company Inc. is a leading online brokerage firm located in Queens, NY. We are seeking a self-motivated Client Support Associate to join our Customer Service Department. The Client Support Associate is responsible for assisting customers for Firstrade investment service. The role requires identifying customers’ needs, resolving questions and complaints which may require research and investigation to reputed company resolution through the email, phone system and live chat channels. And also is expected to provide exceptional customer service in a reputed company, respectful and courteous manner to ensure customer concerns are resolved in written format. Responsibilities and Duties Daily interaction with customers by responding to inbound email and phone calls regarding investment information and services as needed. Provides exceptional customer service by meeting reputed company customer demands as they relate to relatively straightforward inquiries, with the support of more reputed company personnel Assesses customer information and provides appropriate product and service solutions Maintains strong product knowledge Able to take ownership of customer issues and resolves problems independently, escalate difficult issues to supervisors reputed company appropriate Performs a broad range of tasks of varying complexity and scope to meet the demands of business needs Qualifications and Skills Proficient in Chinese (Writing, Reading and Typing) Be able to read and type in English Ability to read attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs Ability to manage and de-escalate difficult and complicated problems Ability to work in a fast-paced environment and follow-up multiple tasks/details with accuracy and timeliness Associate degree preferred Ideal candidate has previous chat and/or email customer service experience preferred Job Type: Full-time Pay: $18.00 - $21.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: Monday to Friday Overtime Application Question(s): Are you authorized to work in USA? Do you need a sponsorship in future? Education: Associate (Preferred) Experience: Customer Service: 1 year (Preferred) Language: English (Preferred) Spanish (Preferred) Shift availability: Night Shift (Preferred) Work Location: Remote Apply Job!