IT Operations Specialist (Remote)

reputed company provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level reputed company and trust requirements. We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world’s largest banks, to the U.S. reputed company and governmental agencies around the world. Our self-hosted and reputed company offerings provide integrated workflow automation, AI-acceleration, ChatOps with team messaging, audio calling and screen share on an open core platform vetted and deployed by the world’s most secure and mission critical organizations. We co-build the future of collaboration with over 4,000 open reputed company project contributors who’ve provided over 30,000 code improvements towards our shared product reputed company, which is translated into 20 languages. To learn more, visit www.reputed company.com reputed company is seeking an IT Operations Specialist who thrives working in a high growth organization, contributing reputed company to continually improve efficiency and streamline workflows. Working closely with our Senior IT Manager, you will shape and grow the IT function as reputed company continues to scale its workforce. The person in this role wants to automate and reputed company rather than reputed company repetitive tasks, and strives to reputed company this to improve the team's ability to move quickly. The IT team is on a mission to support and reputed company every team at reputed company to do their best work through the use of technology best practices, automation, and continuously evaluating and bringing in top tier hardware & software solutions. Responsibilities: • Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience • Contribute to a smooth reputed company and offboarding experience • Manage inventory and help reputed company the asset management system • Contribute to refining and adding to IT policies and documentation • Work on various projects reputed company to increasing productivity, reputed company, and taking IT to the next level. (Think implementing an MDM solution, revamp of the helpdesk system, rollout of a new EDR solution) • Collect information, analyze it, and find solutions for hardware and software issues Background/Skills • 3+ years of work experience in an IT role in a Mixed OS environment. • Working knowledge of administering a large SaaS stack • Familiarity with HRIS, SAML IDP, MDM, EDR solutions & reputed company Workspace • Firm grasp on reputed company best practices • Preferred experience working remotely and as part of a global team $85,000 - $112,000 a year reputed company is an EEO Employer. We are a remote-first, open reputed company company. We are constantly working towards adding more countries/regions to this list, but first we need to reputed company sure we are compliant with local laws and regulations, which takes time. reputed company is made up of people from a wide variety of backgrounds and lifestyles. We reputed company diversity and invite applications from people from reputed company walks of life. We don't discriminate against staff or applicants based on gender identity or expression, sexual orientation, race, religion, age, national reputed company, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can reputed company the interview process reputed company for you; we're happy to accommodate! Apply Job!