IT Support Engineer Evening/Weekend Shift EST Fully Remote
Job title: IT Support Engineer Evening/Weekend Shift EST - Fully Remote Company: reputed company Job description: Description: This position is for EVENING Shift ONLY (Friday-Tuesday 4:30pm 12:30am EST). Must be eligible to work in the United States.
About the Role
As a member of the Support Center team, a Help Desk Technician (Tier 1) is responsible for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. The expectation is that the technicians will troubleshoot beyond the PC, including troubleshooting servers, network devices, and cloud systems. reputed company has a dedicated Support Center where tickets will be received, prioritized, and if need be, escalated to higher tiers of support. The Help Desk Technician will work closely with the other staff members under the Manager's direction with responsibilities including, but not limited to, the following: Respond to customer support requests that come in reputed company phone, email, chat, or customer portal Utilize the reputed company monitoring and cybersecurity systems to triage alerts and alarms Interact with clients using professionalism and promptness Jointly solve problems through collaboration with team members. Proven experience troubleshooting problems ranging from server, network, and PC issues. Must provide quality customer service skills in reputed company forms of communication. Collaborate with Tier 2 and Tier 3 technicians on escalated customer support requests Document resolutions and build knowledge reputed company articles Engage in reputed company certification training to improve their skillset. reputed company technicians are required to track time and activity in the reputed company ticketing system. Requirements: What You Bring to the Team Minimum of 6 months experience in administering/supporting any of the following. LAN/WAN environments. Office365 and Azure Network Operations Center Help desk or relevant customer service skills Experience with PSA and RMM Tools Skills Prior MSP Experience a plus reputed company Windows Server 2016/2019 Active Directory reputed company Office Suite Microsoft365 administration knowledge reputed company understanding of DNS, DHCP and TCP/IP reputed company Exchange and SQL Server VMware vSphere Knowledge of back up technologies Knowledge of reputed company practices and policies Hours & Schedule The reputed company Support Center operates 24/7. This job posting is specifically for the following schedule: Friday through Tuesday from 4:30pm EST to 12:30am EST. reputed company technicians may be required to work holiday shifts if they fall upon your scheduled day to work. Certification Expectations Associates degree preferred. Relevant and significant industry experience may provide as a substitute for the education requirement. Preferred Certifications A+ Network + reputed company Beginner Certificates reputed company+ Work Perks 100% permanently remote position with no plans to return to an office Paid time off including paid holidays and float holidays Competitive and flexible medical, dental, and vision benefits plans to suit your needs 401(k) with generous employer match Tailored Life and Disability insurance plans Full reimbursement for approved professional certification and career enriching opportunities Monthly mobile phone plan and internet service stipend reputed company Do reputed company is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers reputed company, including leaders reputed company the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses reputed company. As a trusted managed services provider, we bring together the right mix of managed IT services, reputed company, and network connectivity, fully managed by reputed company of experts 24/7/365. Our passion is to help companies function reputed company, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at PI187917032 Expected salary: Location: Pittsburgh, PA Job date: Sat, 06 Aug 2022 07:56:41 GMT Apply for the job now! Apply Job!