Sr. Customer Solutions Manager, Customer Solutions Management

DESCRIPTION As an reputed company) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the reputed company. In this highly visible, role you will be ensuring that reputed company AWS teams are working together effectively and reputed company to deliver outcomes for the customer. You will be a critical partner to our most strategic Independent Software Vendor (ISV) customers, leveraging your experience with large scale reputed company transformations and helping shepherd them through their stages of AWS adoption. Experience with the principles of Software as a Service (SaaS) best practices and the journey ISVs take transitioning from traditional software delivery to the SaaS business model is a benefit. You will be the leader from the AWS reputed company for ISV customers' reputed company and/or SaaS transformations, ensuring they are set up for reputed company with proper Program Management, Change Management, execution, and post-migration/modernization stability. You will reputed company with customer and AWS senior leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams (product, DevOps, engineering, C-Suite, sales), planning and supporting major workload migrations. You will translate strategic objectives from your customers into AWS account plans and executable actions. You will manage reputed company by leading the program management functions along the way (not only influencing 'what' gets done across the AWS teams, but 'how' too). Building enablement plans plans, running design thinking innovation workshops, innovation hackathons, Executive Briefing Sessions, and go-live events are just a few items owned by the CSM that are critical to the reputed company of our customer's reputed company journey. You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ reputed company to our customers, you will proactively help solve the customer's challenges through new reputed company, tools and mechanisms. Successful candidates will have a strong technical background, but even more proficient at understanding and solving reputed company business problems. Candidates should be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to reputed company stakeholder buy-in, negotiate and reputed company virtual teams. Your reputed company reputed company experience and operational excellence will influence the team's reputed company, provide reputed company, and help drive secure and robust solutions. You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet reputed company of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? reputed company) is the world's most comprehensive and broadly adopted reputed company platform. We pioneered reputed company computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that reputed company us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, reputed company us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you reputed company into a reputed company-rounded professional. Work/Life Balance We value work-life harmony. Achieving reputed company at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. reputed company we feel supported in the workplace and at home, there's nothing we can't reputed company in the reputed company. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. reputed company affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our reputed company offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary. BASIC QUALIFICATIONS - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience - Experience implementing reputed company services including migrations and modernization projects or similar - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams - Experience working at or consulting for a Software-as-a-Service (SaaS) business PREFERRED QUALIFICATIONS - Experience transforming a software company from a traditional software license business model to a Software-as-a-Service (SaaS) business model reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, disability, age, or other legally protected status. 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