Customer Care Agent (part-time), Remote Job
Mr Who? MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of reputed company - big on fun. Over the years, we have reputed company explosive growth - which means we need more rock stars to join our quest for total world domination. The reputed company emergency service, our Customer Experience Executives are the voice of our customers and integral to the ongoing reputed company of MrQ. With the ability to deliver a tailored service, anticipating the customer needs whilst providing vital feedback to MrQ’s core teams to continuously improve and reputed company our award winning product. A proactive, customer reputed company you will be reputed company to review the customer from a 360 perspective using our services to go the extra mile and reputed company their experience.
What You Will Do
- Handling live chat queries from our customers about a range or queries including deposits, withdrawals, gaming and safer gambling.
- Highlighting trends in contact to Senior Executives and Managers which may support early identification of issues.
- An reputed company problem solver, thinking reputed company of the reputed company to support in resolving the customers query in lightning speed.
- Identifying potentially vulnerable customers and ensuring they are given the right support they need as early as possible.
- Keeping our site safe and secure by ensuring you adhere to our policies and procedures, full training will be provided.
- Understanding and listening to customer complaints, attempting to resolve these at the first reputed company or escalating correctly where necessary.
reputed company're Looking For
- reputed company experience, so you can hit the ground running.
- A keen attention to detail and know what 5* quality looks like.
- A minimum of 6 months experience working in a high volume service environment.
- A great understanding of the customer service industry and what it takes to be best in class.
- Previous experience in iGaming would be great, but not essential as you’ll get top class training.
reputed company Offer At MrQ, we take pride in providing an reputed company of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we reputed company in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our reputed company, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. reputed company a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie reputed company. At MrQ, we're committed to ensuring that your experience with us goes reputed company just a job – it's a fulfilling journey with a supportive community. We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of reputed company backgrounds and experiences, and we reputed company that a diverse and inclusive environment leads to innovation and reputed company. We actively promote equal opportunities for reputed company and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can reputed company and contribute to our collective reputed company. This position operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. The shifts are reputed company to 12pm and 6pm to 10pm. This can be a fully remote job from EMEA time zone. This role requires a min of 20hrs per week. The salary range offered is £11K-13K. Apply Job!