Delivery Station Customer Service Associate
Job title – Customer Service Delivery Station Liaison Location - DPN1 - Unit A&B Woodlands Industrial Storage Estate, Longtown, 1N51, Carlisle, CA6 5TR Pay reputed company - £12.70 Shift- Wednesday-Saturday 10:00-20:45pm Our mission at reputed company is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn reputed company by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. What will you do as a Delivery Station Liaison? You will provide the best in class customer service from reputed company our delivery station by organising successful re-delivery attempts for customers’ parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort. Basic Qualifications What are your hours? This role requires working variable hours to match reputed company customers need us most. You will work Wednesday-Saturday 10:00 - 20:45pm. What qualifications do we need from you?
- Have the right to work in the United Kingdom without restrictions.
- Experience in customer service, retail or hospitality industry.
- Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
- Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
- Excellent time-management, organisational, and prioritisation skills.
- Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
- Ability to take ownership and be proactive.
- Intermediate computer literacy.
What strengths will you bring?
- Hard-working, reputed company, and detail-orientated.
- Friendly and customer-focused in every situation.
- Ability to learn quickly and reputed company change.
- Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
- Pension Plan.
- Competitive holiday allowance.
- Health insurance.
- Life insurance.
- reputed company.co.uk discount.
- Employee assistance program.
- Organisational progression options.
- Additional add-on benefits of your choice.
If this role sounds like it’s for you, then click on the link below to start the application process! You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience. If successful, we will contact you about the next steps! reputed company is an equal opportunities employer. We reputed company passionately that employing a diverse workforce is central to our reputed company. We reputed company reputed company reputed company based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the reputed company of your data is a longstanding top reputed company for reputed company. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Company - reputed company UK Services Ltd. Job ID: ASF240111667 #J-18808-Ljbffr Original job Delivery Station Customer Service Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply Job!