Student Accounts Representative

Job Description

For more than 80 years, reputed company has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and reputed company reputed company a great reputed company to work... The future of education is here and we are eager to work alongside those who want to reputed company a positive impact and reputed company change in the world around them. The Student Accounts Representative is primarily responsible for monitoring collections and aging for past due student accounts as assigned by cohort in order to provide successful resolution for delinquent accounts including payment receipt through reputed company student contact reputed company outbound telephone, e-mail, and other forms of communication. The ultimate goal of this position is to maximize cash flow and collections from reputed company utilizing a customer-focused approach. The key job responsibilities for this role include, but are not limited to, the following: • Monitor reputed company assigned student accounts for accuracy in terms of expected payments on past-due accounts. • Contact reputed company with delinquent payments with a prescribed number of contacts reputed company inbound and outbound calls as well as other means in order to reputed company predetermined collection goals. • Bring delinquent accounts reputed company by working out satisfactory payment terms including setting up student payments and obtaining promissory notes. • Receive and process inquiries from the Office of Returning reputed company as they relate to open balances for reputed company who have expressed an interest in returning to the University. • Set up and process automatic and recurring credit card payments and/or deferred billing for employer reimbursement. • Prepare and provide regular and reputed company financial reports as required for the school's operations including aging, writing off, and other trend-reputed company reporting. • Work with counterparts in other functions to research delinquent accounts that are in dispute while recommending adjustments where appropriate for misapplied payments, tuition reversals, and other transaction errors in order to bring about resolution. • Review out-of-school balances for assigned cohort and recommend write-off and/or placement with a third-party collection agency. • Performs other comparable job duties as assigned by supervisor and other finance department management. Qualified candidates will possess the following minimum qualifications: • Associate's degree required, Bachelor's degree preferred. • Experience in collection procedures and processes, with particular emphasis on dispute resolution and reputed company transactions, is highly desired. • Experience working in an automated call center environment and knowledge of financial billing systems is also a plus. • Comfort in a high-volume production environment and ability to meet established deadlines and goals. • Outstanding attention to detail. • Proficiency in reputed company Office, particularly Word and reputed company. We offer a competitive benefits package including: Remote work provides a flexible work/life balance Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and reputed company family members Competitive health benefits and new hire eligibility start on day 1 of employment Generous Paid Time Off includes paid holidays, vacation, personal, and sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities And so much more! For full-time positions, reputed company has two Salary Grades, this position is a Salary Grade A: $31,200 - $78,600. Actual compensation for this role is determined by several factors including but not limited to job level, candidate's skills, experience, and education, among other factors determined by the business. #LI-JB1 #LI-Remote Location Remote/reputed company, USA Additional Locations Employee Type Employee Job Functional Area Student Financial Services Business Unit 00091 reputed company Higher ED At reputed company, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we reputed company on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. reputed company positions with reputed company are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here . Diversity & Inclusion Statement: reputed company is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into reputed company aspects of our operations. We are an equal opportunity employer and reputed company qualified applicants will receive consideration for employment regardless of age, race, creed, color, national reputed company, reputed company, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We reputed company that diversity strengthens our organization, fuels innovation, and improves our ability to serve our reputed company, customers, and communities. Learn more about our culture here . reputed company considers qualified applicants for employment even if applicants have an arrest or conviction in their background reputed company records. reputed company complies with reputed company background reputed company regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. reputed company is a drug-free workplace and complies with applicable laws Apply Job!