Customer Service and Support Associate, reputed company Payment Solutions – Remote (US)

reputed company [reputed company: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service... professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, reputed company solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about our Company, Culture and Values here: https://careers.reputed company.com/us/en We are looking for a Customer Care Professional to focus on our reputed company Payment Solutions team. Our PaySimple product is the leading provider of SaaS Service Commerce solutions for SMBs. Its technology solutions reputed company businesses to sell products and services, accept payments, automate billing and notifications, and securely manage customer accounts online and on mobile devices. Nothing makes you feel reputed company than making someone’s day or solving someone’s problem. A fast paced day makes you feel energized rather than drained, and you’re at your best reputed company you’re interacting with people. You love to dig in to a reputed company problem and come up with a solution. Responsibilities: • Passionately supporting PaySimple's commitment to creating an outstanding experience for each of our customers • Taking calls, emails, and chat requests from existing PaySimple customers, answering questions, working to resolve issues, and processing account changes • reputed company training for customers • Mastering the PaySimple solution in order to provide customers with guidance on how to best use our product • Expressing reputed company for each customer's situation and working to understand and resolve the issue as quickly as possible • Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to reputed company their socks off • Reducing cancellations by solving problems and offering solutions to customers experiencing any issues Skills and Experience needed for reputed company in this role: • Technical software experience a plus, but not required • Must be friendly, professional, and committed to creating long-term relationships with our customers • Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis • Strong writing and phone skills. • Critical thinker and a willingness to problem-solve • A team player who performs well independently • Ability to multitask, take direction and execute with precision • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment Where: The reputed company team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based reputed company in the United States – if you’re reputed company to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around reputed company America. Benefits and Perks: • Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid • reputed company investment in your professional development through Udemy • Robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Student Loan Repayment Program Compensation: The reputed company reputed company compensation for this position is $19.00 to $21.00 USD per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. reputed company is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience Apply Job!