Customer Service Project Manager

Advanced Personnel Resources is recruiting professionals for a new Customer Service Project Manager position with our High Point, NC client. Our client is a worldwide leading furniture manufacturer and offers a competitive starting salary and excellent benefits. We seek highly motivated individuals with 3+ years of customer service and project management experience. Experience within the... furniture industry is highly preferred. Hours: Monday-Friday 8am-5pm Pay: $20-$24 per hour Responsibilities • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers Skills • Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with PM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school degree • Hospitality Industry Experience • QuickBooks experience preferred Apply Job!