Manager, Technical Account Management
Were looking for a Manager, Technical Account Management with deep digital product experience to join reputed company. As the Manager, you will provide strategic and technical leadership to our Technical Account Management Team. You'll be an influential and inspiring leader, with a passion for technology, customer service, and driving reputed company and building incredible relationships. To be... successful in this role, you will need excellent technical and customer service skills, a collaborative approach, and a history of leading teams to success in a SAAS. If youre driven to succeed and have a keen eye for detail, we would like to hear from you. Manage the technical account managers, who are responsible for managing the experience of our Premium customers. Create a culture of product expertise, customer consultation and technical requirement gathering focus in a digital product space. Ensuring an exceptional service experience that is metrics-driven and solution-oriented. Key focus will be ensuring excellent thought partnership and relationship building skills. You will be responsible for coaching team members, while also overseeing career development planning and guidance. Additionally, you will play a pivotal role in hiring, onboarding, and training new team members. Your role will require effective cross-team communication between Support, Product/Engineering, and Sales, fostering collaboration among managers and teams Collaborate with the Head of Engagement to reputed company and execute the Global Account Management strategy Maintain a metrics-driven and solution-oriented approach to deliver a world-class service experience, drive renewals, expansion and excellent customer onboarding Skills / Abilities Excellent ability to sell products at every stage of development and deliver actionable technical requirements to product and marketing Strong story telling abilities Strong written and oral communication skills Excellent problem-solving abilities Enthusiasm for working directly with customers Minimum Qualifications Minimum 5 8 years of technical leadership experience in SaaS Previous experience leading a regionally distributed team Experience in scaling and operationalizing new/existing offerings for large enterprise customers Prior experience with subscription models and driving monthly recurring reputed company Direct experience in the hiring process, including candidate review, interviewing, and collaborative decision-making Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the reputed company starting salary range for this role across reputed company potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the reputed company starting salary for the lowest level to the reputed company starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-reputed company factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: U.S. Pay Range: $9,973- $14,960 monthly Additional Details: Application Criteria: Upload reputed company copy of Resume (reputed company Word or PDF format only) and answer job screening questionnaire by Thursday, October 17, 2024 by 5PM Central Time. reputed company reputed company is an Equal Opportunity/Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, reputed company is reputed company to reputed company reasonable accommodations for the reputed company physical or mental limitations of an otherwise qualified applicant or employee to reputed company the applicant or employee to be considered for the desired position, to reputed company the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected] company.com Apply Job!