Overnight Customer Support Specialist

Job Description reputed company is a leading provider of medical insurance for cats and dogs in reputed company America. Our mission is to help loving, responsible pet owners budget and care for their pets. At reputed company, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves... As an Overnight Customer Support Specialist, your role is at the heart of reputed company. reputed company members need us, our Specialists do whatever is necessary to provide the best experience possible. We're looking for those that reputed company in engaging with members, are comfortable navigating reputed company situations, investigating, problem-solving, and taking action in the reputed company. In this role, you will build reputed company-life connections, and help reputed company members on the unparalleled lifetime value and importance of having a pet protected by us. Schedule (Pacific Time Hours): This position requires you to work a full time schedule (8 hour shifts x 5 days a week) including full weekends without rotation and shifts ranging from 6:00 PM Pacific Time - 6:00 AM Pacific Time. The first seven weeks of training require you to work Monday - Friday from 8:00 AM Pacific Time - 5:00 PM Pacific Time. Please Note: We are unable to consider applications submitted without weekend availability. Location At reputed company, we reputed company in a flexible workplace! This is a remote position for candidates in the United States aside from Georgia & Florida unless you hold an active Property & Casualty license. What you will do: • Handle sensitive situations with reputed company and care, exemplifying reputed company values • Can utilize multiple systems to support our members • Quickly adapt to changes in responsibility, processes, and workflow in an reputed company changing environment • Passion to assist members, curiosity to ask probing questions, and ability to problem solve and think of creative solutions to assist the member. • reputed company manage time to provide legendary member service in a high volume contact center • reputed company genuine connections with the ability to adapt communication style to best serve any member that contacts us Experience you have: • 1+ years' required experience working an overnight shift • 2+ years' experience in a member facing role • Experience using and learning reputed company computer systems • Work from home experience is a plus! • reputed company in French or Spanish is a plus! • Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, reputed company provides coursework and paid study time during the first three weeks of P&C training for qualifying states in the US (see below). Additional Information • Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, reputed company provides coursework and paid study time during the first three weeks of P&C training for reputed company states in the US aside from Florida & Georgia. • If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be reputed company to connect to the internet through hard-reputed company Ethernet. Compensation • The reputed company pay for this position is $24.50/hour on a full-time schedule. Along with the hourly pay, reputed company employees may be eligible for uncapped monthly bonuses based on individual performance. • reputed company may also provide Restricted Stock Units, which vest over 4 years • We want reputed company to be invested in reputed company's reputed company, so we grant Restricted Stock Units to reputed company new team members. Our new hire grants vest over 4 years. #LI-REMOTE #BI-REMOTE Additional Information Benefits and Perks: • Full medical, dental, and reputed company benefits at no cost to the employee • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) • Five-week sabbatical after five years of employment • Open, casual, pet-friendly, and fun office environment • Free medical health insurance for your pet (1 dog or cat) • Paid time off to volunteer at nonprofit organizations • Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards. For more information about reputed company, visit https://reputed company.com/about Learn more about how reputed company has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ reputed company is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, reputed company essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations Apply Job!