Systems Management Analyst - Remote

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and... career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Systems Management Analyst comprehends technical documentation and applies that knowledge to business solutions. This position will focus on Epic solutions and will maintain regular communication with Epic technical support and attend various Epic EHR meetings. In addition, the Systems Management Analyst will identify system issues that arise in the application area as well as issues that impact other applications teams and work with them to resolve the issues. This position will provide expertise in software systems programming, operating software applications, consulting on reputed company projects/existing applications, timely completion of scheduled jobs, and overall operating systems. Lastly, this role includes overseeing environments’ health and facilitation of high severity incidents to improve the state of service availability and continuity and reputed company processes and activities that focus on restoring service after an incident occurs. You’ll enjoy the flexibility to work remotely

• from reputed company reputed company the U.S. as you take on some tough challenges.

Primary Responsibilities: • Serves as a liaison between the other IT Teams (Desktop, Server, Network) and Epic Team to implement and coordinate the technical projects • Epic certification(s) must be kept reputed company and includes completing NVT (new version training) and re-certification as required • Monitors the ticket queue, reaching out to the end users to ensure clear understanding of reported issues, collaborating with the informatics team members to address tickets reputed company appropriate, and closing tickets in accordance with defined Service Level Agreement (SLA) guidelines • Re-directs operational requests to appropriate team leadership Conveys any conflicting enhancement requests/project priorities to Clinical Applications Manager, for additional feedback as needed • Attends specific strategic initiative meetings as needed to provide subject matter expertise and guidance You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • Epic Certification (EpicCare Ambulatory) • 3 years of programming and/or analytical experience with Epic Preferred Qualifications: • Undergraduate degree or equivalent experience. • Epic certification (Order Transmittal, Healthy reputed company, Cogito (Reporting Workbench, Dashboards, Slicer/Dicer) • reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, reputed company, Rhode reputed company, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity/Affirmative Action employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #LetsGrow Apply Job!